Location: Milwaukee, WI (Onsite Monday - Friday)
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
The Milwaukee Workplace Operations Experience Analyst is responsible for completing a wide range of hospitality and customer service activities focusing on client, visitor and employee experience. The Operations Experience Analyst is the primary point of contact for their assigned work area, will be in the office Monday through Friday during business hours (8 a.m. - 5 p.m.) and will perform a wide range of workplace services which may include meeting and event support including audio visual technology, room setup, reservations support, space management and other activities as required.
Key Responsibilities.
Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource.
Greet clients, visitors and employees
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality
Assist with any Workplace position while demonstrating a willingness to help wherever needed.
Carry out instructions for security, fire, health and safety and maintain records.
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.).
Provide basic technical support for standard office equipment (e.g., copiers and printers).
Provide meeting and event technology support prior and during meetings.
Complete multiple daily walkthroughs of work area to support customers and ensure space is prepped to standards.
Provide support and/or execute activities related to on-site or off-site meetings and events.
Perform administrative duties according to location processes and guidelines.
Act as a point of contact for the landlord or external providers, coordinating all works carried out on the ground and maintenance of the office space.
Receive, process, and deliver inbound and outbound mail and packages. Select best method of shipping with referral to detailed instructions.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
Provide first-line support for basic office technology.
Respond to inquiries and anticipate needs.
Communicate and interact effectively with teammates and other departments.
Process space reservation requests (assign and confirm space, catering & equipment) and ensure optimal workspace occupancy.
Contribute to the preparation of daily, weekly, and monthly reports.
Other duties as assigned.
Basic Qualifications:
Minimum of 2 years of work experience in a professional environment providing customer service, hospitality and audio visual/general office technology support.
Preferred Skills:
Technology savvy with an interest in new generation technology-comfortable doing things a different way, trouble-shooting and recommending new technology
Intermediate to advanced knowledge of MS office suite
Professional Skills:
Willing to step outside role to complete tasks in other areas of the Workplace
Passionate about customer service
Continuous learner mindset-desire to grow quickly with a commitment to excellence
Demonstrated problem solving skills
Ability to take ownership and make decisions independent of customer involvement (proactive)
Team player-desire to work as a team player while accepting substantial individual responsibility
Excellent communication skills (written and oral)
Excellent organizational, multitasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker
High level of professionalism - demonstrated poise calm under fire.
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow
Business partner attitude and approach
High level of energy and love of work and business-genuine interest in business and willingness and desire to learn our business
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Hourly Salary Range
California $23.13 to $49.57
Cleveland $21.39 to $39.66
Colorado $23.13 to $42.84
District of Columbia $24.62 to $45.63
Illinois $21.39 to $42.84
Maryland $23.13 to $42.84
Massachusetts $23.13 to $45.63
Minnesota $23.13 to $42.84
New York/New Jersey $21.39 to $49.57
Washington $24.62 to $45.63
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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