Overview
At Office Depot, the Retail Store Supervisor role is a full-time position that focuses on providing comprehensive solutions to our customers across various areas, including Technology, Services, Furniture, and Print offerings. This role involves quickly building and maintaining relationships with customers to establish trust and become their go-to advisor on Technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand, technology products, furniture, services, print, and other services/products we offer. They effectively utilize Office Depot's proven sales principles to proactively engage customers and drive sales of our complete range of offerings. The Store Supervisor will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. Additionally, the Store Supervisor is responsible for training other associates on Technology products, selling techniques, attachments, services and driving sales.
The Store Supervisor must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Supervisor positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.
The Store Supervisor is an essential role in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Store Supervisor should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
Sales and Service Excellence:
Foster a culture that builds trust, brand loyalty and exceptional client service delivery.
Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions. Provides exceptional customer service by educating customers about Office Depot products and services.
Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Able to evaluate the customer's needs to determine the total solution.
Leadership and Team Development:
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
Other responsibilities as deemed necessary
Operational Efficiency:
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
As a leader in the store, ensure regular loss prevention compliance.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
External Key Carrier Responsibilities:
Maintain the safety and security of the building and associates during the absence of other managers.
In partnership with all associates, ensure regular loss prevention compliance.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
Fulfill responsibilities associated with External Key Carrier designation
Education and Experience:
High School diploma or equivalent education preferred
Business, Retail Management, or another related field preferred.
Minimum 1-3 years of experience in related field
Retail, sales, customer facing, and/or supervisory experience preferred
Must be knowledgeable in the Technology and Print area
Must be able to effectively lead, coach and manage others in a professional environment
Demonstrates leadership capabilities, with the ability to work independently, as well as with others
Must possess strong selling skills
Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
Must be adaptable to a changing environment
Must be able to coach and train others in a professional environment
Possess excellent verbal and written communication skills
Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
Must possess ability to process information/merchandise through POS register system
Must have open availability
Coaches/Motivates, Conflict Management, Problem Solving, Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration/Team Spirit, Accountability, Time Management
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $11.58/hour to $19.23/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 99458
