Director of IT Service Delivery and

NATUS MEDICAL • Middleton, WI • 5h ago

JOB REQUIREMENTS: FOR MORE THAN 80 YEARS, Natus has been working in
collaboration with clinicians to deliver industry-leading neuro
solutions that help providers more easily make sense of the body\'s
signals. Engineered with input from those who have lived the care
experience, our technology simplifies complex processes and improves
accuracy and efficiency. There is a role for everyone who wants to be
part of the innovative solutions at Natus Neuro. DEPARTMENT: Information
Technology LOCATION: Remote, Minnesota, US SUPERVISOR\'S JOB TITLE: Vice
President, Information Technology SUMMARY: Responsible for leading IT
Service & Vendor Management, including strategic sourcing, contract
governance, and service quality assurance to ensure operational
excellence and risk mitigation. Oversees IT project portfolio alignment
with business priorities and drives cost optimization through the Value
Improvement Program (V.I.P.). Serves as a key member of the IT
Leadership Team, acting as VP delegate, when required, and champion
organizational change to embed new operating models. ESSENTIAL DUTIES &
KEY RESPONSIBILITIES: Other duties may be assigned in line with business
and organizational needs. Service Delivery and Vendor Relationship
Management Own the successful, strategic establishment of service
delivery models, assisting with defining work statements, contract
finalization, and ensuring seamless service delivery, performance
accountability, and business continuity. Provide executive-level
governance and oversight of strategic partners, driving continuous value
realization through monitoring service performance, escalation
management, and strict SLA adherence. Define and monitor operational
KPIs to ensure consistent, high-quality service delivery. Driving
organizational adoption of new operating models and continuous
improvement culture. Project and Portfolio Management Govern the IT
project portfolio, ensuring alignment with business priorities, resource
optimization, and delivery of strategic initiatives on time and within
budget. Provide direct project management support for strategic,
high-impact IT initiatives. Develop and maintain portfolio dashboards,
reporting on project status, dependencies, and performance against
budget and timeline. Contract and Vendor Management Maintain visibility
across all IT contracts, including key terms, renewals, obligations, and
financial commitments. Manage a Contract Management Dashboard to
forecast renewals, costs, and key milestones. Ensure organized contract
tracking, timely renewals, and compliance with deliverables. Summarize
and analyze key contract provisions, risks, and dependencies for IT
leadership. Identify opportunities to consolidate vendors, optimize
contracts,... For full info follow application link. All qualified
applicants will receive consideration for employment without regard to
race, sex, color, religion, national origin, protected veteran status,
or on the basis of disability. *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/0FC281B254C9473A