Member Services Representative

TEKsystems • Lathrup Village, MI • 5h ago

Member Service Center Representative

Address:

27000 Evergreen Rd, Lathrup Village, MI 48076

PAY: $18.00/hr

5 days per week. 1 weekend day will need to be worked, Saturday or Sunday. So they will recieve 1 day off, during the week. If the candidate cannot work one weekend day, we cannot consider them. Will not have consecutive days off typically . The only shift that is currently doing that is the 12-9pm shift.

TRAINING:

Training - M-F 8am to 5pm. 3 Months with a 1 hour lunch.

Will continue to train in their teams: shadow, do and teach back method. 2-3 months

MFCU Job Description:

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.

What You'll Do:

Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information.

Answer members telephone calls promptly and in an appropriate manner

Answer inquiries on banking products including checking, savings, loans and lines of credit

Document all customer inquiries and comments thoroughly and quickly

Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem

Determine members financial service's needs, and recommend services and products that address these needs

Collect member loan payments.

Handle various accounting transactions

Skills

data entry, Customer service, member service, call center

Additional Skills & Qualifications

Outgoing, personable candidates. You must truly love people to work here.

Team members to work one of three shifts - we have opportunities around the clock!

Previous retail/customer service experience.

Call Center and/or financial institution experience is a plus.

Strong computer skills. You'll need to be able to @type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!

Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Lathrup Village, MI.

Pay and Benefits

The pay range for this position is $33280.00 - $40560.00/yr.

Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you!

Workplace Type

This is a fully onsite position in Lathrup Village,MI.

Application Deadline

This position is anticipated to close on Jan 2, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Security Officer - Unarmed - 40 hrs/wk - Variable Shift - Detroit

Henry Ford Health System • Detroit, MI • 2h ago

Management & Administrative

GENERAL SUMMARY: Under general supervision, monitors Henry Ford Health facilities and properties to protect persons and property associated with Henry Ford Health against injury or loss. Directs visitors, patients and em...

2h ago

Go to Apply

Grooming Salon Manager

PETCO ANIMAL SUPPLIES STORES INC • Canton, MI • 5h ago

Management & Administrative

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the pla...

5h ago

Go to Apply

Strategy Senior Manager | Sales Reinvention | High Tech

Accenture • Detroit, MI • 8h ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance.? Our capabilities span ideation to execution: growth, product and experience design; technology and experience pla...

8h ago

Go to Apply

Program Manager, CRM

Deloitte • Detroit, MI • 11h ago

Management & Administrative

Program Manager, CRM Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creat...

11h ago

Go to Apply

Senior Encompass Consultant LOS

Intercontinental Exchange Holdings Inc • Detroit, MI • 15h ago

Management & Administrative

Overview Job Purpose The ICE Mortgage Technology's Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions. Using their expertise and the organization'...

15h ago

Go to Apply

Marketing Manager - Detroit

Slalom, LLC • Detroit, MI • 17h ago

Management & Administrative

Role: Marketing Manager, Central RegionnnLocation: DetroitnnAre you passionate about blending marketing and technology to advance the brands you represent? Do you enjoy testing innovative marketing strategies and balanci...

17h ago

Go to Apply

Departmental Manager 14 (Administrative Manager) - Metro Region

State of Michigan • Southfield, MI • 21h ago

Management & Administrative

Departmental Manager 14 (Administrative Manager) - Metro Region Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5176467 ) Apply ? Departmental Manager 14 (Administrative Manager) - Metro Region Sala...

21h ago

Go to Apply

Operations Manager

TEC Group Inc • Sterling Heights, MI • 1d ago

Management & Administrative

Operations Manager Sterling Heights, MI ** Summary: Our client is a well-established proto@type sheet metal manufacturer with 17 years in operation, serving the military, aerospace, and automotive industries. We are seek...

1d ago

Go to Apply

Security Officer - Warehouse

Allied Universal • Romulus, MI • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Automotive Supply Chain Consultant

V2soft Inc. • Auburn Hills, MI • 1d ago

Management & Administrative

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices sprea...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.