Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal® is hiring a Area Director. The Area Director (AD) is responsible for the day-to-day operational management of an assigned client portfolio. The Area Director will act as the primary client contact for the assigned customer and will provide proactive resolution of any operational issues at assigned client base, maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events.
$60,000 - $66,000 / Year Depending on Experience
This position requires traveling to Lewiston, NC five days a week
RESPONSIBILITIES:
Act as the primary client contact for the assigned customer; responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base; maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events
Utilizing personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items
Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently
Assist the Portfolio Vice President in coaching, developing, and training site staff to meet branch needs, including oversight in company policy execution by branch staff, assistance in completing projects as directed by portfolio leadership
Directly responsible, with the Portfolio Vice President for new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition
Attend and actively participate in management meetings within region and at corporate
Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch, or companywide
Frequent travel to sites within territory depending on the needs of the business, up to 70% of the time to manage site operations and personnel inspections
Actively participate in recruiting, hiring, and staffing of account leadership personnel
Conduct risk/vulnerability assessments and provide expert advice on resolution of deficiencies; develop and implement resolutions
Oversee business continuity operations; ensure emergency response plans are in place; develop and implement plans
Maintain compliance with client requirements
Ensure all required client training is being completed
Maintain site specific post orders/read files
Review scheduling activity report (SAR) weekly to avoid payroll and invoicing errors
Manage client guard tour systems
Facilitate service issue action plans as needed
Participate in monthly regional safety committee meetings
Actively adhere to and enforce all safety policies, ensuring their successful implementation throughout your territory
QUALIFICATIONS:
High school diploma or equivalent, or a minimum of five (5) years of work history in any field
Minimum of three (3) years of security management experience
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Outstanding oral and written communication skills
Ability to successfully interact at all levels of the organization, including with clients
PREFERRED QUALIFICATIONS:
Bachelor's degree in Criminal Justice, Business, or another related field
Prior experience in law enforcement and/or military
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Job ID: 2025-1500764
Location: United States-North Carolina-Greenville
Job Category: Account Manager, Management
