Service Desk Analyst I

Mortenson Construction • Minneapolis, MN • 2h ago

Service Desk Analyst I SUMMARY Mortenson is currently seeking a Service Desk Analyst I responsible for providing general support to Mortenson team members by responding to ITS Service desk requests, incident logging, troubleshooting, and providing excellent customer service. Hiring Location: Minneapolis, MN RESPONSIBILITIES Answer calls into the service desk and provide quality customer service to resolve issues. Log all incidents and requests in the ITS incident management system. Provide general setup and troubleshooting on computer hardware and software. Ensure all communication and escalation processes are followed. Develop and maintain a thorough understanding of the customer's business process. Recommend creation of knowledge base documents to assist customers and the Service Desk. Effectively work and build relationships with those of diverse backgrounds and organizational levels. All other duties as assigned. Participate in special assignments and projects as requested, which may include: Validating software setup/configuration instructions Participating in ITS projects Account setups and administration Printer setups Security access administration QUALIFICATIONS 1+ year of experience in related field Excellent troubleshooting and organization skills Professional, detail-oriented team player Ability to provide a high level of customer service in a dynamic environment Thorough knowledge of Office 365, and other office software and equipment Positive attitude and professional customer service skills Strong analytical, problem-solving skills Strong interpersonal and communication skills Active listening skills and effective communication including an openness to diverse input and feedback Ability to safely lift and move items weighing up to 20 pounds, with or without reasonable accommodation Ability to provide deskside service across the campus, requiring mobility to move between workstations, with or without reasonable accommodation A few benefits offered include: (for Non-Craft & Non-Union Craft working 25+ hours / week) Medical and prescription drug plans that includes no additional cost vision coverage Dental plan 401k retirement plan with a generous Mortenson match Paid time off, holidays, and other paid leaves Employer paid Life, AD&D, and disability insurance No-Cost mental health tool and conciergewith extensive work-life resources Tuition reimbursement Adoption Assistance Gym Membership Discount Program The hourly pay range for this role is $26.63/hour - $35.96/hour. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL - 5%, Seattle, WA, and Portland, OR - 10%, Washington, D.C. - 12.5%). Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity. #LI-JY1 Please make note: Visa sponsorship is not offered for this position. Our postings are typically open a minimum of 5 days and an average of 44 days. ABOUT MORTENSON As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible Equal Employment Opportunity Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category. Other Items to Note Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations.No agency emails, calls, or solicitations are accepted without a valid agreement. Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time. Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.

Similar Jobs

DEI Consultant

State of Minnesota • Saint Paul, MN • 23min ago

Management & Administrative

Working Title: DEIB Consultant Job Class: Diversity, Equity, and Inclusion Consultant Agency: Health Department Job ID : 90969 Location : St. Paul Telework Eligible : Yes / Hybrid Full/Part Time : Full-Time Regular/Tempo...

23min ago

Go to Apply

Customer Care Specialist - Remote

RESTAURANT TECHNOLOGIES INC • Mendota Heights, MN • 1h ago

Management & Administrative

Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Care Specialist. You will be part...

1h ago

Go to Apply

Category Manager I - Metals

Mortenson Construction • Minneapolis, MN • 1h ago

Management & Administrative

Category Manager I - Metals SUMMARY Mortenson is currently seeking an experienced Category Manager I - Metals responsible for developing, implementing, and managing sourcing strategies for structural and miscellaneous me...

1h ago

Go to Apply

Category Manager I - Electrical Equipment

Mortenson Construction • Minneapolis, MN • 1h ago

Management & Administrative

Category Manager I - Electrical Equipment SUMMARY Mortenson is currently seeking an experienced Category Manager I -Electrical Equipment responsible for developing, implementing, and managing sourcing strategies for elec...

1h ago

Go to Apply

Service Team

PANDA EXPRESS • Hudson, WI • 2h ago

Management & Administrative

JOB REQUIREMENTS: Join us as a Service Team Associate We\'re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work en...

2h ago

Go to Apply

Operations Manager - BLUvera Mobile Factories

Mortenson Construction • Saint Paul, MN • 2h ago

Management & Administrative

BLUvera Operations Manager SUMMARY Mortenson's BLUvera Group is currently hiring an Operations Manager who is accountable for completing plant operations across multiple sites in a rapidly growing assembly/manufacturing...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Minneapolis, MN • 3h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3h ago

Go to Apply

Sr Manager, Manufacturing Engineering

ThermoFisher Scientific • Minneapolis, MN • 3h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office Job Description Location/Division-Specific Information The Sr. Manager, Manufacturing...

3h ago

Go to Apply

Customer Service Associate - White Bear Lake, MN - (Part-Time)

Goodwill Industries-Easter Seals • White Bear Township, MN • 3h ago

Management & Administrative

Description Position Summary: This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible...

3h ago

Go to Apply

Customer Service Representative - Data Information Processor - US Remote

Motorola Soutions • Minneapolis, MN • 3h ago

Management & Administrative

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communic...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.