Food & Beverage Operations Manager

Marriott • Lake Buena Vista, FL • 1h ago

Additional Information Fuel

Job Number 25200658

Job Category Food and Beverage & Culinary

Location Walt Disney World Dolphin, 1500 Epcot Resort Boulevard, Lake Buena Vista, Florida, United States, 32830VIEW ON MAP (https://www.google.com/maps?q=Walt%20Disney%20World%20Dolphin%2C%201500%20Epcot%20Resort%20Boulevard%2C%20Lake%20Buena%20Vista%2C%20Florida%2C%20United%20States%2C%2032830)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $52,000-$74,000 annually

Bonus Eligible: Y

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Understands employee positions well enough to perform duties in employees' absence.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Monitors and maintains the productivity level of employees.

Verifies that all team members/supervisors understand the brand specific philosophy.

Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to verify understanding.

Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

Establishes and maintains open, collaborative relationships with employees.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction result with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets, operating statements and payroll progress report.

Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Bilingual Teller Retail Banker

Woodforest National Bank • Orlando, FL • 15h ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

15h ago

Go to Apply

Retail Sales - Part Time

Lowe's • Altamonte Springs, FL • 15h ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

15h ago

Go to Apply

Hotel Driver/Host (Guest Service Agent Hybrid Position)

Hyatt • Orlando, FL • 15h ago

Retail & Hospitality

Description: Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience f...

15h ago

Go to Apply

Cook I | Sushi | Zen

Omni Hotels • Orlando, FL • 15h ago

Retail & Hospitality

Location Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier...

15h ago

Go to Apply

Assistant Food and Beverage Operations Manager

Marriott • Orlando, FL • 1d ago

Retail & Hospitality

Additional Information Job Number 25199581 Job Category Food and Beverage & Culinary Location JW Marriott Orlando Bonnet Creek Resort & Spa, 14900 Chelonia Parkway, Orlando, Florida, United States, 32821VIEW ON M...

1d ago

Go to Apply

Specialty Restaurant Chef

Marriott • Orlando, FL • 1d ago

Retail & Hospitality

Additional Information Job Number 25199585 Job Category Food and Beverage & Culinary Location JW Marriott Orlando Bonnet Creek Resort & Spa, 14900 Chelonia Parkway, Orlando, Florida, United States, 32821VIEW ON M...

1d ago

Go to Apply

Hotel Overnight Valet Attendant - Disney's Contemporary Resort

Towne Park • Lake Buena Vista, FL • 1d ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

1d ago

Go to Apply