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IHG • United States, United States • 3w ago

Duties and Responsibilities????

Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures

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Communicates to his/her superior any difficulties, guest comments and other relevant information

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Establishes and maintains effective employee working relationships

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Attends and participates in daily briefings and other meetings as scheduled

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Attends and participates in training sessions as scheduled

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Prepares for service by ensuring:

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Grooming is impeccable and in accordance with ICHG personal presentation standard

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- Equipment is clean

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- Equipment is sorted and stored

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- Glassware is polished

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- Requirements for special occasions are ready

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- Music is on

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- Lighting is on

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- Outlet is ready for service and guest comfort

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Carries out effective service by ensuring:

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- Guests are greeted and seated

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- Explaining and up-selling daily beverage specials

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- Processing food orders accurately

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- Using trays and tray jacks effectively

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- Quickly taking food and beverage orders

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- Ensuring payment methods are handled accurately

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- Ensuring working areas are cleaned and re-set quickly

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- Ensuring the bar is clean

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- Regularly cleaning ashtrays

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- Conversing with Guests in relation to the food and beverage products

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Carries out effective beverage service by ensuring:

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- Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

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- Converse with Guests about wine, advising the @types and styles of wine, taking wine orders and serving wine

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- Promoting and selling cocktails to guests

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- Making and presenting cocktails

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- Coffee and tea is served hot and in accordance with standards

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Patron care standards are adhered to by ensuring:

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- Guests are advised on alcoholic beverages

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

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