[Montana Department of Labor & Industry, Employment Standards Division. Empowering Montanans Through Work and Opportunity. Sarah Swanson, Commissioner] Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at:https://mtstatejobs.taleo.net/careersection/200/jobsearch.ftl?lang=en# Driven by a commitment to fairness and accountability, the Data Manager plays a vital role in advancing Montana's civil rights enforcement efforts. By transforming complex data into actionable insights, this position ensures that every decision, report, and process reflects accuracy, transparency, and integrity. As a key member of the department, you will not only manage essential information systems but also strengthen the state's ability to protect and uphold equal rights for all Montanans. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: Responsiveness Respect Integrity Excellence Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Position Overview: As the Data Manager with Montana's civil rights enforcement agency, you will support the Bureau's mission by ensuring accurate and timely management of critical case and program data. You will maintain and improve data and records systems, support bureau operations and procedures, and provide responsive service to staff and external stakeholders. In this role, you will research and analyze information, respond to technical and regulatory inquiries, and translate complex data into clear reports and visuals for decision-makers. You will also collaborate closely with bureau staff to streamline processes, support efficient and compliant operations, and contribute to fair and consistent enforcement of civil rights protections across the state. Essential Functions: The Data Manager will: Process Human Rights Bureau (HRB) records accurately and in a timely manner to support effective case tracking and reporting. Assist with HRB processes, policies, and procedures to ensure records and data practices comply with legal and agency requirements. Provide a high level of customer service to internal and external stakeholders by responding promptly and professionally to information and data requests. Research, analyze, and answer technical and regulatory inquiries, providing clear, accurate, and well-documented responses. Collaborate with bureau staff on multiple processes and procedural requirements to support efficient, consistent, and compliant operations. Analyze and forecast information by using past and current data to predict future events or conditions that inform bureau planning and decision-making. Verbally and visually communicate insights from requested data sets through reports, presentations, and data visualizations tailored to decision-makers and other audiences. Required Skills and Competencies: Candidates must demonstrate the ability to: Analyze and Comprehend:Review and interpret basic MOM, State DLI and Human Rights Bureau (HRB) policies, Equal Employment Opportunity Commission (EEOC) guidance, HRB administrative procedures, standard HRB/EEOC forms, and database records (including EEOC's Agency Records Center (ARC) system and Excel spreadsheets) to support accurate data entry and everyday decision making. Customer Service:Active listening, asking clarifying questions, and providing clear, courteous assistance to coworkers and the public by phone, email, and in person, including handling communications from parties involved in claims or third parties about cases, retrieving and processing records, and managing information related to HRB claims. Written and Verbal Communication:Share information clearly in emails, notes, and conversations, and explain simple technical or system issues in plain language to non-technical users, including responsibilities for preparing and sending official notices to parties (e.g., notice of filing, closure, and hearing), drafting communications to the Office of Administrative Hearings, and following internal policies to create clear and accurate case data. Strong technical writing skills are essential for this position. Problem-Solving:Notice data or process issues, research basic questions, and follow established procedures to resolve errors or bring them to the right staff, including helping develop and refine policies and procedures that keep data systems clean and accurate, and ensuring that case handling and data practices comply with EEOC contract requirements. Technology Proficiency:Confidently use computers, Microsoft Office (Outlook, Word, Excel), Adobe applications, and database or case-management systems (including ARC) to enter, update, and look up information accurately as part of daily HRB case work. Attention to Detail/Time Management:Enter, verify, and update records from emails, calls, voicemails, and electronic documents with high accuracy, meeting daily and weekly deadlines, including preparing timely letters of notice, adhering to statutory case deadlines, and complying with contract deadlines required by the EEOC to ensure payment through the contract. Teamwork:Work cooperatively with supervisors and teammates, share information, and support others to keep data and records complete and up to date, including working closely with HRB staff to stay aligned on internal policies and procedures, collaborating with EEOC partners to ensure work follows the terms of the EEOC contract, and actively participating as part of a Fair Employment Practice Agency (FEPA) team to build strong relationships between the HRB and the FEPA group. Visual Communication:Skilled in developing professional presentation materials that convey complex information in an accessible and visually compelling manner, ensuring audience understanding and engagement. Presentation Expertise:Demonstrated ability to communicate effectively in public settings by delivering clear, engaging, and informative presentations tailored to diverse audiences, including staff, leadership, and external stakeholders. MINIMUM QUALIFICATIONS (Education and Experience) Two years of professional experience working with data or records systems, such as data management, data analysis, records management, or program analysis in a business or government setting. Experience using computers and common office software (for example, Microsoft Office, databases, and web-based applications), including the ability to work with spreadsheets and create basic data visuals. Experience interpreting and applying statutes, rules, policies, or procedures in a work environment. Experience providing customer service to internal or external stakeholders, including explaining technical or regulatory information in clear terms. Demonstrated skill in organization and time management, including tracking multiple tasks and meeting deadlines. Skills may be gained through a combination of professional experience, training, or education. A high school diploma or equivalent is required for this position. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip:When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents. Required application materials: Cover Letter- Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications. Resume- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents. If you need an accommodation with the application process, please contact the HR office. BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: Work/life balance with hybrid schedules or partial telework may be available within the state of Montana. 38 paid days off a year including vacation, sick leave and holidays. Military leave: You'll get up to 15 days of military leave with full pay. Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Clickhereto learn more. Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! Career progression, training opportunities and room for professional growth. State employee discounts at various businesses across the state. This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) Title: Human Rights Bureau Data Manager Location: Helena Requisition ID: 25142794
