Claims Specialist 2025-03096
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Claims Specialist 2025-03096
Salary
$24.78 Hourly
Location
Casper, WY
Job Type
Permanent Full-time
Job Number
2025-03096
Department
Department of Workforce Services
Division
Unemployment Insurance - Casper
Opening Date
12/18/2025
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
BEWC07
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Ready to make a meaningful impact on the lives of Wyomingites? The Department of Workforce Services is looking for a Claims Specialist who thrives on precision, problem-solving, and professional advocacy to join our team in Casper.
As a subject matter expert in administrative law appeals, you serve as the essential bridge between complex legal processes and the people who need them. In this role, you won't just be processing paperwork; you will exercise independent judgment to ensure every claimant and employer receives exceptional customer service. You will work with a dedicated vibrant team to facilitate the administrative law hearing process. To excel as a Claims Specialist, you will leverage a sophisticated toolkit of expertise to ensure justice and efficiency for the citizens of Wyoming.
In addition to compensation, employment at the Department of Workforce Services provides the following:
Culture of public service and a commitment to work/life balance
Eligibility for Public Service Student Loan Forgiveness
Health, Dental, and Vision Insurance
State Retirement plan and additional savings opportunities
Paid vacation, sick leave, and holidays
For additional information regarding the benefits package please visithttps://ai.wyo.gov/for-job-seekers/benefit-information
Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced, that's WY!
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
Leading the Process: Acquiring, analyzing, and processing claims appeals at a subject matter expert level.
Facilitating Justice: Process appeals and help draft critical documents, when needed.
Empowering the Public: Answering complex questions from claimants and employers regarding unemployment insurance.
Collaborating with Experts: Working closely with Hearing Officers and claims staff to determine jurisdictional issues and prepare parties for their hearings.
Qualifications
PREFERENCE:
Preference may be given to those who have good customer service experience and are detailed oriented, multi-task capable, and have the ability to prioritize.
Preference may be given to those with good communication skills both orally and written.
Preference may be given to a Certified Legal Assistant (CLA) or Paralegal
KNOWLEDGE:
Navigate Complex Frameworks: Apply your deep understanding of federal and state laws, codes, and policies to ensure every case stands on a solid legal foundation.
Administrative Law Expert: Become the authority on technical processes and procedures specifically related to administrative law and unemployment insurance.
Compliance Champion: Master the intricate regulations, practices, and procedures that govern employment programs to maintain the highest standards of integrity
Evidence-Driven Research: Use advanced research methods to uncover critical facts and provide clarity for complex appeals.
Operational Architect: Utilize your knowledge of process workflows and peer-review practices to keep the Appeals Section moving smoothly and efficiently
Elite Customer Service: Deploy specialized techniques to provide a high level of support, guiding claimants and employers through the appeals process with clarity and empathy.
Precision Record-Keeping: Apply rigorous principles of reporting and record-keeping to ensure every hearing is documented with total accuracy.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree
Experience:
0-1 year of progressive work experience (typically in Benefits and Eligibility)
OR
Education & Experience Substitution:
3-4 years of progressive work experience (typically in Benefits and Eligibility)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Must be able to work in busy office environment.
NOTES:
FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.uscis.gov/e-verify) , including your rights and responsibilities.
Offers of employment will be contingent upon the successful completion of a background check.
Supplemental Information
053-Department of Workforce Services - Administration - Unemployment Insurance
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
