Summary This position is located in the Fleet and Family Support Center which is the Navy's primary agency for the delivery of human services to enhance the stability and self-sufficiency of individuals and families aboard NAS Whidbey Island. The primary purpose of this position is to provide a wide range of support and assistance that is in direct support of programs, administrative and management functions within FFSC. Responsibilities Reception and Information and Referral (I&R) Services Receives telephone calls, greets visitors, and ascertains the nature of the calls and visits. based upon knowledge of the organization, its programs and operations, refers telephone calls and visitors to appropriate staff and office. Provides substantive requests for information which can be provided based on information from records and files or personal knowledge of services available. Maintains database with walk-in, call-in client statistics and provide data for monthly, quarterly, etc., reports. Maintains and inputs a statistical record of contacts into company platforms in a timely manner. Maintains accurate, detailed information database of programs, services, and activities available on the instillation and in the local community (including both State and Federal) which support and enrich the quality of life for individuals and families. Responds to inquiries by clarifying needs through appropriate questions and comments designed to develop necessary facts by developing responses/solutions based on employee's knowledge and experience in problem solving. Determines appropriate organizations and programs to assist clients when additional assistance is required. Responds appropriately to inquiries whether by telephone, fax, and e-mail, personal visit, or in writing. Administrative Support Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Composes correspondence and other materials of a non-technical mature. Consolidates and finalizes information for various reports in accordance with established procedures. Based on knowledge of substantive programs of the organization, gathers and summarizes information from files and documents for supervisor's use in responding to inquiries, recognizing which information is or is not relevant to issue at hand. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Screens incoming mail to identify what needs to be brought to attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally. Responsible for coordinating the work of the office with other offices and organizations, recognizing what coordination procedures is required for different circumstances both internally and externally. Maintains staff calendars, coordinates meeting arrangements, and schedules meetings and/or conferences. Schedules multiple appointments and meetings without prior approval in accordance with policies and priorities and coordinates with the staff as necessary. Performs other administrative and clerical work in support of the office/organization. Ability to quickly adjust to new policies and procedures as they become available. Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats such as graphics or tables with text, editing, and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to edit lengthy and complicated reports. Requirements Conditions of Employment Qualifications Knowledge of the policies, regulations, procedures, and reporting requirements governing the programs of the FFSP. Knowledge of the FFSP mission, functions, and programs. Knowledge of the military lifestyle, the unique challenges face by service members/families and the array of services available to address these issues. Knowledge of the field of human services including military and community-based human service agencies, services, programs, etc. Knowledge of federal, state, and community social service agencies or organizations and their human service programs, services, policies, practices, and interrelationships. Skill in communicating with clients to obtain factual information and explain regulations and agency procedures and other organizations involved. Skill in drawing out and organizing relevant information from persons who are often unaware of legal or procedural requirements. Knowledge of the duties, priorities, commitments, policies, and programs goals of the organization sufficient to perform non-routine assignments. Proficiency in both verbal and written communication to include grammar, punctuation, capitalization and format to prepare and edit written correspondence and reports. Ability to use various office automation software (e.g., Word, Excel, Outlook, etc.) Education Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
