CSR

Gerber Collision & Glass • Waipahu, HI • 3w ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

HOURLY

$15 - $21 / Hour

Compensation is commensurate with skill, education and experience.

Similar Jobs

Administrative Assistant

Robert Half • Honolulu, HI • 8min ago

Management & Administrative

Description We are seeking a detail-oriented Administrative Assistant to support operations at our thriving construction company in Honolulu. This is an onsite role, with a preference for candidates who reside in Hawaii...

8min ago

Go to Apply

Senior Administrative Assistant

Robert Half • Honolulu, HI • 17min ago

Management & Administrative

Description We are seeking a highly organized and experienced Senior Administrative Assistant to support executive leadership and finance teams at a well-established financial services firm in Honolulu. This is an onsite...

17min ago

Go to Apply

Tax Preparer

Robert Half • Honolulu, HI • 19min ago

Finance, Accounting & Banking

Description We are offering a short-term contract employment opportunity for a Tax Preparer in Honolulu, Hawaii. Operating from our office, the successful candidate will be tasked with handling individual income tax prep...

19min ago

Go to Apply

Project Assistant

Robert Half • Honolulu, HI • 21min ago

Description We are seeking a proactive and organized Project Assistant to support our team at a leading construction company in Honolulu. This is an onsite role and, due to in-person work and interview requirements, pref...

21min ago

Go to Apply

Administrative Assistant

Robert Half • Honolulu, HI • 21min ago

Management & Administrative

Description Join our dedicated academic team as an Administrative Assistant at a respected educational institution in Honolulu. Onsite attendance is essential; preference is given to Hawaii residents. Call 808-531-0800 t...

21min ago

Go to Apply

Receptionist

Robert Half • Honolulu, HI • 21min ago

Management & Administrative

Description We are seeking a friendly and organized Receptionist to join our healthcare team in Honolulu. Join our medical office and be the welcoming first point of contact for patients and staff in Honolulu. This is an...

21min ago

Go to Apply

Front Desk Coordinator

Robert Half • Honolulu, HI • 21min ago

Retail & Hospitality

Description We are looking for a personable and organized Front Desk Coordinator to serve as the first point of contact for guests at a leading hospitality property in Honolulu. This position is onsite, with preference g...

21min ago

Go to Apply

Executive Assistant

Robert Half • Honolulu, HI • 22min ago

Description We are seeking an experienced Executive Assistant to support senior leadership in a prominent Honolulu law firm. This onsite position requires strong organizational, communication, and confidentiality skills....

22min ago

Go to Apply

Executive Assistant

Robert Half • Honolulu, HI • 28min ago

28min ago

Go to Apply

Administrative Assistant

Robert Half • Honolulu, HI • 28min ago

Management & Administrative

Description Join our team as an Administrative Assistant supporting a leading healthcare organization in Honolulu. This is an onsite role, and, due to in-person requirements, preference will be given to Hawaii residents....

28min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.