Director, eCommerce- Account Management

Publicis Groupe • United States, United States • 3h ago

Company description

Mars United? Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines - Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy - that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at https://www.marsunited.com/.

Responsibilities

We're looking for a Director, eCommerce- Account Management to lead marketplace strategy for two key CPG clients across Amazon and Chewy, with a primary focus on Amazon. This role requires deep expertise in Amazon's ecosystem, including retail media, content optimization, measurement, and advanced tools. You will set the vision and ensure best-in-class performance across both retailers in the dynamic ecommerce landscape.

This is a hybrid office role, requiring 3 days in office in a commutable distance to Publicis New York or Seattle offices, working the hours of eastern time zone.

PRIMARY RESPONSIBILITIES:

Influence client annual plans and strategy by bringing forward-looking marketplace expertise that evolves how brands win on Amazon and Chewy.

Plan and support holistic organic and paid efforts, including planning of SEO, GEO, upper and lower funnel turnkey and custom retail media programs.

Provide thought leadership, contributing to and positively impacting clients' way of doing business with their key retailers on an ongoing basis.

Act as a change agent/impact player from both an internal and external perspective - contributing to both client and agency performance.

Lead innovation through test and learn programs, applying AI, agentic commerce, and automation capabilities to enhance shopper experiences, optimize workflows and deliver market-leading results.

Build strong relationships with clients, retailers, and the IAT while working closely with cross-functional teams across Publicis including eCommerce, Strategic Planning, Media, Data & Analytics, and Creative.

Establish KPIs and measure performance results using agency and client-provided data, crafting, presenting and actioning recommendations.

Continue building knowledge base, upskilling, and making connections to further personal and business growth.

Potential for direct management and mentoring of Managers, Specialists or other team members.

Some travel required.

SKILL SETS REQUIRED:

Bachelor's degree in advertising, marketing, business, or related field

Minimum 8 years of ecommerce experience, with proven expertise in Amazon marketplace and on-demand delivery channel.

Proven experience operating with the Amazon ecosystem, including Amazon Marketing Cloud (AMC) and DSP, Sponsored Ads (Search, Display, Video), advanced retail analytics and measurement, and digital shelf and agentic shelf readiness.

Strong understanding of Amazon's retail ecosystem and familiarity with Chewy.

Demonstrated expertise and curiosity in AI and Agentic commerce, with ability to apply emerging tools to improve shopper experiences, measurement and operational efficiency.

Ability to analyze data and translate insights into actionable strategies.

Leadership experience managing teams and driving organizational change.

Deep industry expertise across digital and agentic commerce, CPG, and retailer ecosystems, with a proven ability to apply strategic thinking to complex ecommerce challenges.

Possess an entrepreneurial spirit with a deep sense of accountability, creative thinking, and a desire to collaborate and step in for the good of the team and the agency.

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .

Compensation Range: $127,585 - $200,790 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be February 28, 2026.

All your information will be kept confidential according to EEO guidelines.

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