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Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
SUMMARY DESCRIPTION
The Accounts Receivable Senior Analyst plays a key role in overseeing the collections process and managing dispute escalation and resolution activities. This position provides strategic and operational support to Integra customers, internal stakeholders, and Business Process Outsourcing (BPO) partners. The Accounts Receivable Senior Analyst works cross-functionally with Chargebacks, Cash Aps, and other critical partners to ensure efficient resolution of customer disputes, enhance the overall customer experience, support revenue growth, and achieve or exceed cash flow and accounts receivable targets through timely collections.
SUPERVISION RECEIVED
The Accounts Receivable Senior Analyst receives direct supervision from the Director, Accounts Receivable.
SUPERVISION EXCERCISED
This position has no direct reports however is responsible for coordinating with other Departments, including Chargebacks, Tax, Cash Aps, and the Genpact Collections Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Serve as the first point of contact for collections activities involving in the US Operating Unit.
Collaborate closely with our partners to:
Monitor invoice disputes, investigate root causes, and recommend timely resolutions or compromise solutions to facilitate customer payments.
Provide guidance and support to the Cash Aps Team, and the Collections Team on issue resolution and process queries.
Investigate and resolve customer payment issues and cash application discrepancies.
Foster strong relationships with cross-functional teams (Customer Service, Commercial, Sales Operations, Supply Chain, and Tax) to ensure timely resolution of billing disputes.
Support both internal and external audit processes and ensure adherence to the company's Credit and Collections Policy.
Ensure ongoing compliance with corporate policies, departmental procedures, and documented work instructions.
Evaluate and improve workflow processes, identifying opportunities to enhance operational efficiency.
Participate in special projects and other duties as assigned.
EXPERIENCE/QUALIFICATIONS REQUIRED
Bachelors Degree in Business, Finance or other related discipline.
Minimum of 3 years+ experience in Accounts Receivable, Finance, Collections, Customer Service, or a related field.
Experience working with Business Process Outsourcing (BPO) partners is strongly preferred.
Proficiency in English; additional language skills are a plus.
Familiarity with Oracle ERP systems is a plus.
Experience in the healthcare industry is highly desirable.
PERSONAL COMPETENCIES
The competencies identified below are general descriptions of the behaviour and underlying characteristics needed to successfully perform this role at the required level:
Demonstrated success in fast-paced, high-growth environments.
Proven ability to influence cross-functional partners and ensure accountability on deliverables.
Strong customer-centric approach with a focus on delivering positive customer experiences and driving results.
Comfortable navigating ambiguity and solving complex problems with creativity and initiative.
Excellent verbal and written communication skills, with the ability to actively listen, advocate for change, and clearly communicate updates, risks, and opportunities to stakeholders at all levels.
Strong Attention to detail
Adherence to Integra values and compliance policies.
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Salary Pay Range:
$81,650.00 - $112,700.00 USD Salary
Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training . In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation . Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following https://jobs.integralife.com/total-rewards/
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law (https://www.eeoc.gov) | EOE including Disability/Protected Veterans (https://www.eeoc.gov/eeoc/publications/ada\veterans\employers.cfm)
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA (https://www.eeoc.gov/eeoc/publications/fs-ada.cfm) . If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com.
Unsolicited Agency Submission
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.
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