Client Service Specialist (Teller)

Bank OZK • Cartersville, GA • 12h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles.

May open new accounts, as needed and with documented approval of management.

Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.

Actively promote teamwork, leading by example and taking initiative to assist others.

Demonstrate effective organizational and time management skills.

Provide backup and assistance to other retail banking locations, as requested.

Model and champion the Bank's standards for exceptional customer service.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistent, good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred

Cash handling experience preferred

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-BM1

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Relationship Banker II (Acworth Branch)

Regions Bank • Acworth, GA • 12h ago

Finance, Accounting & Banking

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

12h ago

Go to Apply

Personal Banker

PNC • Marietta, GA • 3d ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

3d ago

Go to Apply

Relationship Banker I (Shiloh Square Branch)

Regions Bank • Kennesaw, GA • 5d ago

Finance, Accounting & Banking

5d ago

Go to Apply

Associate Finance Manager- Level 4

Lockheed Martin • Marietta, GA • 1w ago

Finance, Accounting & Banking

Description: Associate Finance Manager- Level 4 What You Will Be Doing This position will report to the Advanced Development Programs (ADP) Program Finance team in Palmdale, CA or Marietta, GA supporting a team of analys...

1w ago

Go to Apply

Personal Banker II - Varner Crossing Bank Mart

Fifth Third Bank, N.A. • Powder Springs, GA • 2w ago

Finance, Accounting & Banking

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended...

2w ago

Go to Apply

Accounting Clerk

Shaw Industries Inc • Calhoun, GA • 2w ago

Finance, Accounting & Banking

Job Title Accounting Clerk Position Overview Responsibilities: Work at the direction of the Financial Systems Manager and/or Process Improvement Engineer (PIE) Prepare and distribute weekly and monthly POVA s Ensure week...

2w ago

Go to Apply

Loan Sales Specialist

OneMain Financial • Cartersville, GA • 2w ago

Finance, Accounting & Banking

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitiv...

2w ago

Go to Apply

Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK • Woodstock, GA • 3w ago

Finance, Accounting & Banking

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional se...

3w ago

Go to Apply

Financial Aid Advisor

Lincoln Technical Institute • Marietta, GA • 3w ago

Finance, Accounting & Banking

Financial Aid Advisor - Lincoln Tech - On-Site - Marietta, GA campus We're looking for an experienced financial aid professional who understands the unique needs of career-focused students pursuing skilled trades educati...

3w ago

Go to Apply

Accounts Payable Specialist

Applied Technical Services, Inc. • Marietta, GA • 4w ago

Finance, Accounting & Banking

Accounts Payable Specialist Job Details Job Location MARIETTA - MARIETTA, GA Position Type Full Time Indirect Travel Percentage None Job Shift Day Job Category Finance & Accounting Description Applied Technical Servi...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.