Customer Service Representative

Robert Half • Tustin, CA • 2h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. In this role, you will act as the primary point of contact for residents, ensuring their needs are met with attention to detail and care. This is a contract position offering a hybrid schedule, with a mix of remote and onsite work.

Responsibilities:

Serve as the first point of contact for residents, addressing their inquiries and concerns with empathy and attention to detail.

Handle both inbound and outbound calls related to maintenance requests and account-related matters.

Provide detailed and accurate information about services to residents, ensuring their satisfaction.

Resolve complaints or issues promptly and effectively to maintain positive resident relationships.

Maintain detailed records of resident interactions, including inquiries, feedback, and complaints, using internal systems.

Collaborate with various departments to find solutions and ensure resident needs are met.

Follow up with residents to confirm their concerns have been addressed and resolved.

Manage a high volume of calls while maintaining a courteous and detail-oriented demeanor.

Utilize multiple software systems to accurately input and update resident information.

Support team members and foster a collaborative working environment across departments. Requirements - Proven experience in customer service, preferably in a call center or property management environment.

Proficiency in handling inbound and outbound calls with a focus on customer satisfaction.

Strong skills in data entry and maintaining accurate records.

Familiarity with Microsoft Excel and Word for documentation and reporting.

Ability to schedule appointments and coordinate effectively with residents.

Experience in property management or residential services is highly desirable.

Excellent communication skills, both written and verbal, including email correspondence.

Capability to learn and adapt to multiple software systems efficiently. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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