We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Supervising and Coaching Warehouse teams
Daily team / huddle with Distribution management and employees
Quarterly 1-on-1's with Warehouse Leads and Agents or more frequently as needed
Assist and/or set with the annual mid & end year reviews with the Warehouse Leads and Agents
Assist and/or set annual improvement objectives for Warehouse employees
Assist in execution of District Tactical Business Plan
Ensure a safe and secure work environment
Train the warehouse team; daily tasks and if necessary implement new global processes
Responsible for execution of Expeditors warehouse procedures, safety and compliance standards
Maintain a clean and professional facility (as per local standards)
Responsible that all equipment is maintained in a safe operational condition including the required maintenance contract
Provide weekly/monthly/annually input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
Ensure your teams are staffed to meet demand including a flexible work force
Oversee all aspects of warehouse staffing, includes permanent and contingent staff
Ensure coverage of operations with staff who have the appropriate certifications
Assist with Interview, onboard, develop, and support staff within area of responsibility, includes permanent and contingent staff, according the trainings schedule
Support employee versatility (cross training)
Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectations
Improve safety, quality, delivery and cost reduction through continuous improvement methods
Participate in transitioning and onboarding new customers
Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
Assist with perform process audits to ensure security and safety of people, facility, and freight
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Maintain strong relationships with vendors (trucking companies, and others)
Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk and driving a forklift truck
4 years of industry specific knowledge
Hazardous Materials Certification (preferred)
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Expeditors Key Performance Expectations
Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture:
Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development:
Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Base Pay Range: $55,000 - $70,000 per year, Eligible for Bonus
