2026 College Intern - IT (in person Troy, MI) - Health Alliance Plan

Henry Ford Health System • Troy, MI • 10h ago

Health Alliance Plan (HAP) is seeking motivated and talented individuals to join our Information Technology (IT) team as interns for the Summer 2026 Intern Program. The full-time program will run May 11 - August 7, with the potential to start part time sooner. This paid internship will require the ability to work in person at the HAP building in Troy, MI (commute & housing expense reimbursement not provided).

GENERAL SUMMARY:

This internship offers a unique opportunity to gain practical experience and contribute to our mission of enhancing the health and well-being of the communities we serve. As a HAP intern, you will get exposure to various aspects of our organization and work closely with industry professionals, enabling you to develop valuable skills in the healthcare and insurance sector.

PROGRAM DUTIES/RESPONSIBILITIES:

Conduct comprehensive research on industry trends, healthcare policies, and emerging technologies. Analyze data and prepare reports to support strategic decision-making processes.

Collaborate with cross-functional teams to assist in the planning, development, and implementation of projects. Contribute innovative ideas and support the execution of initiatives aimed at improving operational efficiency and customer experience.

Assist in the collection, organization, and analysis of healthcare-related data. Ensure data accuracy and integrity, utilizing appropriate software tools and methodologies.

Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer support activities. Maintain a professional and courteous demeanor while interacting with internal and external stakeholders.

Identify opportunities for process optimization and propose innovative solutions to streamline workflows and enhance productivity. Assist in the implementation of approved process improvement initiatives.

Create and maintain accurate documentation, including policies, procedures, and project-related materials. Generate regular reports, dashboards, and presentations to effectively communicate project progress and outcomes.

Collaborate effectively with colleagues across departments to support a positive and inclusive work environment. Contribute actively to team meetings, brainstorming sessions, and knowledge-sharing initiatives.

Department Duties/Responsibilities:

Support and maintain in-house computer systems, desktops/laptops and peripherals.

Will involve installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

This is an on-site position only - no remote work.

PROGRAM EDUCATION/EXPERIENCE REQUIRED:

Currently enrolled in, or a recent graduate of, an accredited 4-year undergraduate or graduate program in a relevant field.

Excellent research, analytical, and critical thinking skills.

Exceptional verbal and written communication skills.

Ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.

Demonstrated adaptability, initiative, and a desire to learn and grow.

Department Education/Experience Required:

Proficiency in using Microsoft Windows 10/11 and Microsoft Office (Word, Excel, PowerPoint, and Share point) required.

Help Desk or end user support experience preferred.

Additional Information

Organization: HAP (Health Alliance Plan)

Department: IT Support & Operations

Shift: Day Job

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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