Sana Agent Senior Engagement Manager

Workday, Inc. • New York, NY • 2h ago

Job DescriptionYour work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.About the TeamSana is on a mission to revolutionize how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing-from the Library of Alexandria to the printing press to Google-have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity's most critical challenges. We're building a future where knowledge isn't just more accessible-it's a catalyst for achieving the previously impossible. If all of this sounds exciting, you're in the right place.About the RoleThe Engagement Manager will lead customer engagements, act as an AI and Sana technology expert, and be responsible for customers realizing value after go-live. In this role, you'll operate with high ownership and influence-shaping how enterprise customers adopt GenAI, informing the evolution of Sana's product & services, and collaborating with a deeply talented peer group.What you'll be doing:End-to-end responsibility for several Sana customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday's enterprise customers get the most value out of the Sana productsEnsure retention and identify upsell opportunitiesManage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deploymentsAct as the AI specialist: You are guiding and enabling your customers to go through a GenAI transformation with Sana's product. This includes activities such asWorking closely with your customers' C-level Executives on their AI strategy & transformationImplementing change management best practicesEducating end users on GenAI and Sana's toolIdentifying, prioritizing and deploying AI use casesUnderstanding your customers' business model and how to deliver value with a horizontal AI platformUnderstanding each team's pain points and user problems, and how to solve them with Sana's GenAI platformProject lead one or more Sana product implementations concurrently, including Partner-led deploymentsEnsure the project is successfully delivered within the budget and time outlined in the SOWParticipate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOWProvide guidance and mentoring to Professional Services resources working on your implementationsEnsure projects are properly planned and staffedIdentify/resolve all issues that could impact project scope and/or timeframesPresent at Executive Steering Committee meetings and lead QBRsAbout YouBasic Qualifications5+ years of experience in leading Medium and/or Large Enterprise implementations or transformation initiatives3+ years of experience in either enterprise applicati

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