Team Member- Santa Anna

Richeson Management - Dairy Queen • Santa Anna, TX • 3w ago

Richeson Dairy Queen Team Member Job Description

Team Member - Essential job functions include, but are not limited to:

Personal Responsibility

Be a people person - meet the public, be pleasant to others

Always neat and clean- Approved uniform, non-skid shoes, name badge, hair pulled back, facial hair trimmed daily and no longer than inch

Be coherent in speech, no profanity or displays of anger

Be prompt for your shift; no shows may be terminated; check schedule for work hours

No smoking on premises/ No alcohol on duty

No drug use (testing may occur); Zero Tolerance

Cell phones use prohibited while on duty, leave in vehicle or managers desk

Conduct within Richeson Code of Ethics parameters

Learn safety and health rules and abide by them

Hand washing according to Texas Health Department guidelines

Inform immediate supervisor promptly of all problems or unusual matters of significance

Customer Interaction

Customers are ALWAYS #1- before any duties, restocking, cleaning

Greet customers as soon as they open the door to the restaurant - SMILE!

Pleasant and alert to customer needs - give a pleasant experience EVERY SINGLE TIME

Stay in the front unless performing some back of house duty

Initiate and complete customer orders quickly and accurately

Assemble and deliver orders to customers quickly and efficiently

If an order is not correct; listen to the customer, apologize, and attempt to correct

Work Stations - learn all stations

Communicate with team members to ensure orders are correct

Learn additional duties as work progresses or as requested by management

Process customer transactions and maintain an accurate cash drawer

Learn how to prepare all products quickly and accurately in appearance, weight and wrap

Follow all health and safety standards and guidelines and product specs set by Richeson

Learn prices, PLU numbers and be aware of sale items and discounts

Keep areas cleaned and stocked

Dining area - tables wiped, trash emptied, mop and swept, restrooms clean and stocked, beverage area cleaned and stocked

Kitchen/Cold Kitchen -stocked, prep work, proper rotation, cleaned, prep for next shift

Physical Requirements

Lifting

5 gallon ice(20#), 5 gallon soft serve mix(20#), and hook up machine

Carry food to customers

Strain fryer grease and refill (20-40#) - unless minor under the age of 18

Hoop up drink boxes (55#)

Check in vendor groceries (20-55#)

Empty trash containers and clean inside and out (variable weights)

Use mop (24 oz.); move tables, chairs or booths to clean

Sweep and hose down parking lot

Frequent cleaning of rest rooms, cleaning of restaurant equipment

Wash, rinse and sanitize dishes

Clean doors and windows every morning and after each peak period

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