Dispatcher

Sealy Logistics LLC • Sealy, TX • 1d ago

Job Summary

The Dispatcher at Sealy Logistics is responsible for coordinating, scheduling, and monitoring all transportation activities to ensure the efficient, safe, and timely movement of freight. This role manages daily communication with drivers, supports customer delivery requirements, resolves routing issues, and maintains accurate documentation for all inbound and outbound loads. The Dispatcher is a critical link between drivers, customers, warehouse staff, and management, ensuring compliance with DOT regulations, company policies, and service standards.

Essential Duties and Responsibilities

Driver Dispatching and Scheduling

Create, organize, and adjust daily driver schedules based on delivery requirements, customer needs, and load priorities.

Assign routes and loads to drivers in a manner that maximizes fleet efficiency and reduces operational costs.

Monitor driver ETA updates and route progress throughout the day.

Coordinate freight pickups, deliveries, backhauls, and drop-and-hook schedules.

Re-route or adjust dispatch plans in response to delays, emergencies, customer changes, or operational issues.

Communication and Driver Support

Maintain continuous communication with drivers via phone, messaging systems, and dispatch software.

Provide drivers with accurate load details, instructions, and route information.

Assist drivers with questions regarding DOT compliance, safety guidelines, company procedures, equipment issues, and delivery documentation.

Serve as the primary contact for driver concerns, resolving conflict or operational challenges as they arise.

Notify customers of changes, delays, or service expectations in a timely and professional manner.

Documentation and System Management

Enter, update, and maintain all load and driver information in the dispatch and transportation management systems.

Track mileage, fuel usage, hours of service (HOS), and equipment utilization.

Maintain accurate records of delivery times, driver logs, and trip reports.

Prepare daily dispatch reports for management, including completed loads, delays, and performance metrics.

Ensure all driver paperwork is collected, complete, and compliant with company and DOT standards.

Compliance and Safety

Ensure drivers remain compliant with DOT hours-of-service regulations, company safety policies, and vehicle maintenance schedules.

Monitor ELD (Electronic Logging Device) data and proactively identify any potential violations.

Report safety concerns, accidents, incidents, or damaged freight according to company procedures.

Work closely with the Safety Department on driver coaching, compliance review, and corrective action processes.

Verify appropriate driver qualifications, certifications, and documentation as required.

Operational Coordination

Collaborate with the warehouse team regarding load readiness, trailer availability, and special handling instructions.

Communicate with customers, vendors, and other logistics partners to ensure efficient load scheduling and service expectations.

Coordinate equipment maintenance, breakdown recovery, and replacement vehicles with the Maintenance Department.

Assist in optimizing route planning to reduce fuel consumption and improve productivity.

Customer Service

Provide exceptional customer service by ensuring on-time pickups and deliveries.

Respond to customer inquiries regarding shipment status, delivery schedules, and service issues.

Escalate customer concerns to management when necessary while providing timely follow-up.

Required Skills

Strong understanding of transportation operations, trucking logistics, and DOT regulations.

Excellent organizational and multitasking skills; ability to manage multiple driversand loads simultaneously.

Clear and professional communication skills (written and verbal).

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