Receptionist

Detroit Wayne Integrated Health Network • Detroit, MI • 9h ago

Receptionist

Job Description

The DWIHN Customer Service Receptionist Specialist is responsible for greeting visitors, directing incoming calls and managing the DWIHN Administrative Office Reception area. This position reports to the Director of Customer Service or their Designee.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Greet and assist visitors, clients, and employees in a courteous manner.

Manage incoming calls, directing them to appropriate departments, and taking accurate messages.

Coordinate appointment scheduling and maintain an organized calendar for meetings and events.

Perform administrative tasks including data entry, filing, and managing correspondence.

Ensure the reception area is kept tidy and presentable, equipped with necessary materials.

Support other administrative staff with various tasks as needed to promote a smooth workflow.

Qualifications:

High school diploma or equivalent

One year experience as a receptionist or in a similar administrative role is preferred.

KNOWLEDGE, SKILLS AND ABILITIES(KSA's):

Effective written and verbal communication skills.

Knowledge of computer software applications

Cultural sensitivity and the ability to assist people of diverse abilities, cultures, sexual orientation, economic status, race, ethnicity, language, and gender.

Ability to manage multiple tasks

Healthy respect for the needs and interest of the individuals who receive services

Proficient organizational skills

Proficient with Microsoft Office Suite and other office management software.

Excellent verbal and written communication skills, with a strong attention to detail.

Ability to multitask and manage time effectively in a fast-paced environment.

Professional demeanor and appearance, with a strong customer service orientation.

WORKING CONDITIONS:

Work is performed onsite in an office setting. Office Hours: Monday- Friday 8:00am- 4:30pm.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer**

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