Office Operations Manager Racine

HEALTHCARE FOR THE HOMELESS OF • Milwaukee, WI • 1d ago

JOB REQUIREMENTS: Position Summary The Office Operations Manager
oversees the daily administrative and operational functions of the
community health center, ensuring efficient delivery of medical,
behavioral health, and dental services. This role manages front office
operations, supports clinical staff, ensures compliance with regulatory
requirements, and drives process improvements to enhance patient
satisfaction and operational efficiency. Essential Duties and
Responsibilities The essential functions include, but are not limited
to, the following: Operational Management Oversee day-to-day operations
of the front office, including patient registration, scheduling,
insurance verification, and billing coordination. Ensure smooth workflow
between medical, behavioral health, and dental departments. Monitor
appointment scheduling to maximize provider productivity and patient
access. Develop, implement, and monitor office policies and procedures
to ensure compliance with federal, state, and local regulations. Staff
Supervision and Development Supervise, train, and evaluate
administrative/front desk staff. Coordinate staff schedules and ensure
adequate coverage at all times. Foster a collaborative and
patient-centered work environment. Conduct regular staff meetings and
performance evaluations. Compliance and Quality Improvement Ensure
compliance with HIPAA, OSHA, and other applicable regulations.
Participate in quality improvement initiatives and
credentialing/accreditation activities. Track key performance indicators
(e.g., patient satisfaction, no-show rates, billing accuracy) and
recommend improvements. Financial and Resource Management Work with
leadership to manage office budgets and expenses. Oversee supply
inventory and procurement for medical, behavioral health and dental
operations. Assist with grants and reporting as needed. Customer Service
& Community Relations Address patient concerns or complaints promptly
and professionally. Serve as a liaison between patients, staff, and
leadership to resolve operational issues. Support outreach initiatives
to strengthen community partnerships. Minimum Qualifications (Knowledge,
Skills, and Abilities) Education & Experience: Bachelor\'s degree in
Healthcare Administration, Business Administration, or related field (or
equivalent experience). Minimum 3-5 years of leadership experience in
healthcare office management or operations, preferably in a community
health center or FQHC setting. Experience supervising staff in a medical
or dental environment. Knowledge, Skills, and... For full info follow
application link. We are an Affirmative Action/Equal Opportunity
Employer. We consider qualified applicants for employment without regard
to race, religion, color, national origin, ancestry, age, sex, gender,
gender identity, gender expression, sexual orientation, genetic
information, medical condition, disability, marital status, or protected
veteran status. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/51A6EF69C40349CF

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