Technical Operations Manager
General information
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JobID
16446
Position Level
Manager
Team
Implementation & Support
Working Time
Full-Time
Position Type
Regular
Travel Requirements
10%
Workplace Type
Hybrid
Description & Requirements
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At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.
The Senior Operations Manager manages two or more of the following areas, including but not limited to: successful implementation of products and services, technical support of products and services, and solutions consulting and/or software application release.
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Charlotte, NC; Birmingham, AL; or Louisville, KY.
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).
What you'll be responsible for:
Through subordinate managers, the Senior Operations Manager:
Oversees accurate and timely installations of new or enhanced products and services. Ensures installations meet customer expectations and are in accordance with contract terms and conditions.
Oversees post-sales technical product support activities and facilitates resolution of technical problems on any and all products.
Ensures all questions regarding functionality are thoroughly researched and resolved.
May oversee the release of new software products to user base.
May oversee customer consulting or custom project activities.
May support the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings.
May perform other job duties as assigned.
What you'll need to have:
Minimum of 4 years of experience in a leadership role within an operations department
Previous technical experience and background in a Microsoft or cloud environment.
Experience managing P&L budget.
Excellent communication and customer interaction skills.
What would be nice for you to have:
Excellent knowledge of financial industry.
Able to oversee a successful implementation.
Able to oversee outstanding post-sales support of products and services.
Able to function in a fast-paced, demanding environment with multiple priorities.
Able to ensure customers receive outstanding customer service.
Bachelor's degree preferred.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun."It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
