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OPERATIONS MANAGER

Compass Group, North America • Cambridge, MA • 3h ago

ESFM

Position Title: OPERATIONS MANAGER

Salary: $99,000 - $115,000

Pay Grade: 15

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of MEP (Mechanical, Electrical, and Plumbing) and architectural support staff within a high-rise laboratory and office building. This role ensures timely completion of work orders, supports and plans shutdowns, manages inventory and procurement of operational materials, and provides direct oversight of architectural work. The Operations Supervisor plays a critical role in maintaining facility functionality, safety, and compliance.

Essential Duties and Responsibilities:

Supervise and coordinate MEP and architectural technician activities across lab and office environments.

Ensure timely and accurate completion of work orders by all team members.

Track and report on team member projects and performance metrics.

Provide hands-on support for MEP systems and activities, including troubleshooting and maintenance.

Lead planning and execution of facility shutdowns, ensuring minimal disruption and full compliance.

Manage inventory, ordering, and tracking of all facilities operations materials, parts, tools, and PPE.

Oversee architectural maintenance and minor construction projects, ensuring quality and adherence to standards.

Collaborate with other departments and vendors to ensure smooth operations and timely project delivery.

Maintain accurate documentation and reporting for compliance, audits, and internal reviews.

Promote a culture of safety, accountability, and continuous improvement within the team.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's or Bachelor's Degree in Facilities Management, Engineering, Architecture, preferred. or related field; or equivalent experience.

Minimum of 5 years of experience in facilities operations, including MEP systems and team supervision.

Strong understanding of building systems, shutdown protocols, and safety procedures.

Experience with CMMS (Computerized Maintenance Management Systems) and work order tracking.

Excellent organizational, communication, and leadership skills.

Ability to manage multiple priorities in a fast-paced environment.

Familiarity with procurement and inventory management practices.

Experience in project management of complex facilities systems upgrade and/or commercial facilities equipment replacement preferred.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\ESFM.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\ESFM.pdf

Req ID:1488280

ESFM

Julia Lari

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