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Case Control Clerk - Office and Administrative Specialist Intermediate

State of Minnesota • Saint Paul, MN • 5h ago

Working Title: Case Control Clerk

Job Class: Office and Administrative Specialist, Intermediate

Agency: Department of Employment and Economic Development

Job ID : 90406

Location : St. Paul

Telework Eligible : No

Full/Part Time : Full-Time

Regular/Temporary : Temporary

Who May Apply : Open to all qualified job seekers

Date Posted : 12/15/2025

Closing Date : 12/22/2025

Hiring Agency/Seniority Unit : Department of Employment and Economic Development - AFSCME

Division/Unit : Disability Determination Services

Work Shift/Work Hours : Day Shift, 8am to 4:30pm

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/American Federation of State, County, and Municipal Employees

Work Area : Workforce Development - Disability Determination Services - St.Paul

End Date : Up to six (6) months

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to provide various clerical duties essential for the agency to accomplish its goals of determining claimants' eligibility for Social Security disability benefits and/or Supplemental Security Income benefits. These positions perform a variety of clerical tasks for Disability Determination Services.

Duties include:

Perform administrative and front desk support

Respond to general inquiries from employees, applicants, and members of the public.

Receive and assign incoming claims.

Process incoming paper mail and electronically scanned correspondence.

Organize and mail letters to claimants, medical sources, schools, legal representatives, and other partners, as well as scanning of various documents and process faxes.

This is a temporary classified appointment and is anticipated to last up to six (6) months.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Knowledge of standard computer software programs for work processing, spreadsheets, and databases sufficient to create, modify, and protect files.

Skill in customer service sufficient to answer questions and advise customers of program policies, procedures, and regulations.

Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.

Ability to present information to diverse customers.

Preferred Qualifications

Two (2) years of administrative support experience

Knowledge of medical terminology

Experience interpreting and applying data privacy laws.

Ability to manage multiple priorities at the same time to meet strict deadlines.

Experience in customer service via phone.

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

Federal Background Check

Criminal Background Check

Employment Records Check

Employment Reference Check

Conflict of Interest Review

Driver's License and Records Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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