Customer Service Representative

CVS Health • Olympia, WA • 3h ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

Make outbound phone calls to members.

Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.

Provide timely follow-up as needed.

Display a high level of empathy, understanding, and patience, while helping to address the member's needs.

Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

1+ year of customer service experience, with proven customer service skills.

Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

Ability to regularly access a designated workspace free from noise and other distractions.

High-speed internet with the ability to hardwire via ethernet from cable modem to PC.

Preferred Qualifications

Bilingual preferred and able to pass language certification, if bilingual.

1+ year of experience in a call center setting, specifically related to inbound/outbound calls.

Knowledge of Medicaid, specifically related to communicate source navigation.

Strong communication skills (oral and written).

Strong analytical and problem-solving skills.

Active listening proficiency.

Ability to be receptive to feedback and to embrace continuous improvement.

Positive attitude and strong interpersonal skills.

Ability to display empathy towards customers' needs and concerns

Desire to contribute to building a positive team spirit.

Education

High school diploma or GED.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Customer Service Manager

Insight Global • Olympia, WA • 3h ago

Management & Administrative

Job Description We are seeking a Customer Service Manager to support the Olympia, WA box plant. In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations g...

3h ago

Go to Apply

Business Development Manager - Commercial, Energy and Manufacturing - GM Defense

General Motors • Olympia, WA • 3h ago

Management & Administrative

Job Description The Role In this role you'll conduct business development activities focused on tactical & operational energy business opportunities for GM Defense. You'll support opportunities associated with commer...

3h ago

Go to Apply

Senior Partner Enablement Manager

Cribl, Inc • Olympia, WA • 1d ago

Management & Administrative

B2B SAAS data observability software. Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and la...

1d ago

Go to Apply

Senior Manager, MarketPoint Sales - Raleigh Durham, NC.

Humana • Olympia, WA • 1d ago

Management & Administrative

Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly...

1d ago

Go to Apply

Demand Generation Manager

Cribl, Inc • Olympia, WA • 1d ago

Management & Administrative

1d ago

Go to Apply

Architect, OCI Chief Technical Architect Office

Oracle • Olympia, WA • 1d ago

Management & Administrative

Job Description Oracle Cloud Infrastructure (OCI) is building the next generation of hyperscale cloud services. As an Architect in Chief Technical Architect Office, you will define and drive architectural direction for c...

1d ago

Go to Apply

NetSuite Senior Sales Consultant - Manufacturing

Oracle • Olympia, WA • 2d ago

Management & Administrative

Job Description Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view...

2d ago

Go to Apply

Operations Manager

ULINE INC • Lacey, WA • 2d ago

Management & Administrative

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE, Lacey, WA 98516 Drive the delivery of excellence! Apply your expertise to lead and influence a high-performing team as Op...

2d ago

Go to Apply

Sr. Business Operations Manager

Autodesk • Olympia, WA • 2d ago

Management & Administrative

Job Requisition ID # 25WD93580 Position Overview: We are looking for a Senior Business Operations Manager to drive strategic operations for the GET (Growth Experience Technology) organization. Reporting to the Chief of S...

2d ago

Go to Apply

CMMS Account Manager

CBRE • Olympia, WA • 3d ago

Management & Administrative

CMMS Account Manager Job ID 250487 Posted 10-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Dallas - Texas - United States of America,...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.