Candidate Care Coordinator

ABM Industries • Sugar Land, TX • 3h ago

Overview

ABM is hiring a Candidate Care Coordinator at our Sugar Land, TX office! In this role, you will provide best-in-class service to all candidates engaged in the pre-boarding process; to include Day One onboarding support while ensuring high-level and consistent communication to all stakeholders in the process.

This is a Hybrid Role!

ESSENTIAL FUNCTIONS

Develop and maintain a trusted relationship with all stakeholders all through the process, i.e., other TA leaders, hiring managers, and human resources by consistently collaborating as often as needed.

Help train new and existing team members on new or changing candidate care initiatives

Maintain a high level of accountability with the delivery and execution of communication to all stakeholders.

Monitor, track, and report on metrics pertaining to the candidate time in process metrics to determine effectiveness and impact to the business. Identify trends, gaps, and overall effectiveness of candidate care strategies.

Provide insights and recommendations on candidate care strategies and best practices that contribute to the overall achievement of our vision: Deliver a world-class pre/onboarding experience to the following stakeholders: candidates, TA team members, and HR business partners.

Contribute to various Candidate Care initiatives and projects that support our vision and enable global scale and long-term success. To include but are not limited to; participating in evaluation, selection and development of Candidate Care processes, systems, technology, and people, to maximize service delivery to the business.

Maintain 100% compliance in accordance with pertinent HR laws: throughout the candidate care process.

Preserve the accuracy in candidate care tracking system to certify all applicant data is updated timely for precise reporting and metrics/KPIs.

Sustain a proficiency level with prioritizing responsibilities and maintaining a workload as assigned.

MINIMUM REQUIREMENTS

2 years of high-volume administrative experience, talent acquisition experience preferred

1 year of proven customer care experience.

High School diploma

Intermediate proficiency in Microsoft Outlook, Excel/Smartsheet, PowerPoint, and Word

Experience working with applicant tracking systems preferred, not required

Ability to draft professional correspondence via email.

Excellent verbal communication skills.

Ability to maintain high levels of confidentiality.

Become proficient with TA systems (ATS, Sterling, Accurate and other pre-boarding systems)

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

REQNUMBER: 135645

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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