Technical Training Analyst, Intermediate

Northern Arizona University • Flagstaff, AZ • 1h ago

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7286047

rTechnical Training Analyst, Intermediate

rNorthern Arizona University

rSpecial Information

This position is on-site, remote, or hybrid position. The incumbent

may work in a remote, in-person, or hybrid modality.

About the Department/College

NAU Information Technology Services (NAU ITS) is the university\'s official technology department. ITS provides technology services, products, and support for the Lumberjack community.

About the Position

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) around the state of Arizona. This position specifically provides training and support for the Synergy Student Information System used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher gradebooks, and assessments.

Responsibilities Include

70% - Software Support

Provide technical software support to schools throughout Arizona.

Supported systems are the Edupoint Synergy product suite including

the base product, teacher grade book, assessments, MTSS, online registration and mobile applications. Additionally, the department utilizes and maintains internally developed systems.

Support users with all areas of the software, including enrollment,

scheduling, attendance, grading, grade books, course history, test tracking, security and state reporting.

Troubleshoot issues and identify areas where training or software

changes are needed to assist clients with time saving and/or better utilization of the software.

Strong in-depth knowledge of at least 2-3 areas of the software.

Works with department manager to recommend best practices and

suggest changes for better efficiency in 2-3 areas of the software.

10% - Training

Develop training and documentation materials, including quick

guides, training guides and recorded webinars.

Provide onsite and web-based training for users on systems.

Primary trainer for 2-3 software areas for conferences and on-site

training.

10% - Data Analysis

Use Excel to summarize and analyze data.

5% - Software Management

Contact, track and follow-up with vendor on vendor-specific issues.

Work with vendors to develop solutions and creative workarounds to

software bugs.

5% - Other

Perform other duties as assigned.

On-call duties may be required for this position.

Minimum Qualifications

Associates or bachelor\'s degree in computer science or related

field.

2 years of relevant experience.

used as an equivalent to the above Minimum Qualifications.*

Preferred Qualifications

Experience with Synergy or another database management system.

Strong knowledge in at least 2-3 areas of the Synergy Student

Information System or similar SIS.

Experience using Excel to review and summarize data.

Teaching or training experience.

Knowledge, Skills, & Abilities

Excellent telephone and personal communication skills.

Ability to provide quality service to meet customer expectations and

maintain internal and external customer relations.

Ability to work with clients of varied cultural backgrounds.

Customer service experience.

Ability to teach or train others.

Comfortable with MS Word and MS Excel.

Compensation

Salary range begins at \$58,882.00. Annual salary commensurate with

candidate\'s qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees\' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an

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