Technical Account Manager

Henry Schein • Seattle, WA • 5h ago

This position is Remote Job Summary This position is responsible to proactively coordinate activities for all internal departments, external third parties, and new Enterprise customers to ensure a smooth systems implementation experience; training; initiating and organizing all customer contact and response for escalated issues; and regularly communicating with the customer base for general "PR" calls and updates regarding system enhancement and releases. What you will do Build long term relationships with clients Be a trusted technology advisor Understand customer's relevant business challenges and provide and develop expertise in a variety of industry concepts, practices and procedures Identify areas within client IT environment and/or processes where TechCentral services could be utilized to a greater extent Strong organizational skills with ability to strategically manage competing client demands Identify sales opportunities through hardware lifecycle replacement, and analysis of day-to-day interactions with clientele Manage virtual CIO service offerings, providing QBR presentations to enterprise clients Manage all post implementation aspects of Enterprise accounts, including escalation handling, reporting, and other activities to ensure successful customer interactions and high levels of customer satisfaction. Act as a point person for all customer escalation issues not resolved within a 24 hour period. Liaison responsible for directing and effectively communicating client issues and resolutions between the Enterprise team and the customer. Participate in special projects and perform other duties as necessary. Qualifications Must have: Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience. Typically a Bachelor's Degree or global equivalent in related discipline. Good understanding of industry practices Proficient with tools, systems, and procedures Basic planning/organizational skills and techniques Good decision making, analysis and problem solving skills with ability to multi-task Excellent computer skills. Excellent verbal and written communication skills. Technical background in software and hardware required. Understanding of Citrix, SQL, and Enterprise solutions preferred. Proven leadership ability. Good verbal and written communication skills Good presentation and public speaking skills Good interpersonal skills Basic conflict resolution skills Developing professional credibility Ability to adapt quickly to unforeseen situations by taking concise, informed actions towards obtaining a resolution The posted range for this position is $63,800 - $75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range. What you get as a Henry Schein One Employee A great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. About Henry Schein One Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company'

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