Position Summary
The Municipal Account Manager fosters and maintains relationships with customers within an assigned geographic area by delivering excellent account management and identifying service enhancements for customers that increases customer loyalty and retains long-term business. In collaboration with other members of the Municipal team, the incumbent will develop knowledge and skills necessary to strengthen and sustain relationships with new and existing business accounts, provide innovative solutions to solve unique business needs, and identify opportunities for increased sales growth. The incumbent is primarily assigned to maintain Casella's municipal customer base within the Southern Maine geographic market segment while also providing support to the Municipal strategy across the Maine footprint.
Hiring range: $85,000-$95,000
Key Responsibilities
Maintains positive client relationships with key decision makers and coordinates pricing, service changes, contract renewals, as well as the negotiation process to deliver maximized value for the customer and profitability for Casella.
Effectively communicates and exchanges account information between all Casella operating entities within designated geographic market segment to ensure the delivery of comprehensive services to customers.
Provides primary point of contact for customers and collaborates with client services team and division operations teams to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved.
Develops knowledge of the procedures necessary to facilitate, execute, and support municipal bid management leveraging resources across organization and assist in bid compilation, document completion and opportunity tracking.
Obtains experience in maintaining new business pipeline and contract retention activities utilizing Casella's Customer Relationship Management (CRM) system to track all activities and applicable information.
Develops proficiency in conducting business reviews with customers to grow insights on Casella programs, track continuous improvement efforts, and identify cross selling opportunities for other Casella lines of business.
Acquires the skills to identify and communicate market trends, opportunities, and challenges on a quarterly basis to management teams to facilitate enhanced customer needs awareness and subsequently cultivate new business segments.
Acquires knowledge regarding the coordination and communication of profit and loss (P&L) impacts by customer and the process of developing budget and forecasting models for planning purposes.
Learns the process to develop and implement proactive strategies for community engagement efforts within customer base in collaboration with local Casella facilities, regional resources, and home office stakeholders.
Facilitates implementation efforts for hosting open house events at local Casella facilities as directed by home office and regional stakeholders.
Fosters collaborative relationships within a defined geographic area to identify innovative solutions to meet customer business needs and ensure the delivery of comprehensive services to customers.
Participates in training and other learning opportunities to expand knowledge of the company and its products and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The ideal candidate should possess strong interpersonal skills along with strategic selling and negotiation abilities. They must demonstrate excellent verbal and written communication, analytical thinking, and formal presentation skills. A proven track record of successful sales results and the ability to qualify, develop, and manage business opportunities are essential. Proficiency in MS office 365 and related platforms, as well as comfort working in a digital environment, is required. Candidates should have a minimym of 2-3 years of business-to-business sales experience and a histroy of thriving in collaborative environments. While not mandatroy, experience or interest in the environmental or sustainability field is preferred. A bachelor's degree or equivalent experience is required, with an advanced degree or revelant sales certifications considered a plus. Additional requriements include legal eligibility to work in the U.S., a valid driver's license, and the ability to travel up to 60%, including periodic overnight trips.
Attributes
Outgoing, customer-focused individual who has the ability to see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales resulsts.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
Benefits & RewardsWant easy-to-use, rewarding benefits? Well, we've got those! Our employee rewards program is designed to help you in your career, and in your life outside of Casella. From competitive wages to comprehensive medical plans to employee stock purchase and retirement savings options, learn about all the ways we reward you.
EEO
Casella Waste Systems, Inc. is an equal opportunity employer. We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, status as individual with a disability, or any other characteristic protected by federal or state laws. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.
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Job Locations US-ME-Scarborough
Job ID 2025-8335
Category Sales
Type Regular Full-Time
