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Customer Service Agent $19.00 p/h IMMEDIATE OPENING

Personnel Plus, Inc. - Boise • Boise, ID • 8h ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2472959

IMMEDIATE HIRE

Full-time, \$19.00 P/H

Shifts will vary from Monday Friday, 7 am 6 pm + rotating weekend shifts

Must be able to work out of three locations in Boise, Meridian, and Caldwell

Great Temp-to-hire opportunity with a local bus transportation company

Excellent benefits and retirement!

DUTIES:

Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information

Represents company to the public in a professional manner

Documents customer comments, complaints, and suggestions in a non-judgmental manner

Enters data into company software systems for compliance and informational reporting

Processes bus pass sales and invoicing

Assists with ACCESS/ADA Ride eligibility documentation

Monitors and stocks bus schedule inventory at community sites/outlets

Formulates trip plans via written or verbal communication

Assists customers with lost and found items

Manages trip requests, negotiates times, and aligns customers with available regional transportation options to best fit their needs

Manages and processes incoming and outgoing mail and packages, including bid responses

Processes pass sales for walk-ins, over the phone, by mai,l or via invoice

Maintains a professional and courteous demeanor at all times

Assist with monitoring the volunteer ride requests

Monitors non-emergency medical trips to ensure all are scheduled for the following day

Data entry for new clients, including adding clients, making revisions to client information, completing reservations and/or cancellations using licensed software for all services

Navigate and assist persons with information regarding the fixed route system by using the licensed software

Navigate and assist clients with the mobile ticketing services

Holds confidential discussions with the Transportation Services Manager as needed

Other duties as assigned

REQUIREMENTS:

Employees will be required to rotate working Saturdays from 8 am 5 pm and work a brief shift on Sunday for 30 minutes starting after 5pm

Schedules for the Sunday shift will rotate in conjunction with Saturday shifts (these can be done remote or at the office

High school diploma or equivalent

One (1) year of customer service or public transit experience

Ability to be patient and understanding with the public, both in person and on the telephone

Strong attention to detail

Proficient in the operation of multi-telephone line phone system

Knowledge of Ada and Canyon County landmarks and roads

Ability to read a map via printed or electronic media

Basic computer skills, including Microsoft Office

Ability to @type 35 words per minute

Basic math skills

Ability to speak, write, and understand English

Strong verbal and written communication skills

Must be willing and able to work all service hours and at alternate locations

Why work for Personnel Plus, Inc.

As the area\'s largest Staffing Service, we value adding you as a member of our great team

Your application will be considered for many urgent openings

Apply Today - work today

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