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Commercial Assistant & Customer Account Coordinator

System One • Hackettstown, NJ • 12h ago

Job Title: Commercial Assistant & Customer Account Coordinator

Location: Hackettstown, NJ

Hours / Schedule: Monday - Friday; 8:30 am - 5:00 pm - Onsite

Type: Contract To Hire

Compensation: $21 - $25 per hour

Responsibilities

Responsible for assisting the Commercial Operations Department as it relates to: Order Quotation, Entry, Processing, RMAs, Shipping, and Customer Account Maintenance.

Coordinates business partner and distributor account maintenance, including updating records in SAP and HubSpot (ownership, addresses, contact details, and representative lists) our ERP and CRM systems, coordinating onboarding and offboarding of domestic and international distributors, preparing authorization letters and price lists, maintaining contact databases, and assisting with distributor visits and training events.

Daily:

Quotations (Instruments, Parts and Accessories)

Order Entry, Order Processing

Preparation of Order Acknowledgements

Preparation of Shipments/Shipping Labels - Cartons and Courier

Provides Customers with information regarding shipments

Responds to Customer Inquiries via email or phone

Shares responsibility for answering the Company phone

Follow-up on "Payment Pending" orders

Enter and maintain CRM information

Other duties as assigned

Follow up on Order Status internally

IQ OQ Notebook Completion for Shipment

End of month activities as assigned, to include IQ OQ Notebooks and Order Folders

Business Partner Maintenance Coordinator (SAP & CRM)

Updating changes in ownership, addresses, contact information, etc.

Rep List Management

Distributor Maintenance Coordinator - International and Domestic

Onboarding, Offboarding, Authorization Letters, Price Lists, Contact Info, etc.

Assist Administrative Assistant in coordination of all distributor visits and trainings

Assist with the shipment of Specialty Products

Assist with Sales/Service/Distributor Trainings and other events

Process Return Material Authorizations

Interface with other Departments, i.e., Status of Orders

Prepare and ship promotional items and product literature

Other duties as assigned

Requirements

Minimum of Associates Degree - Business Administration preferred

Experience in a customer-focused environment, preferably within import/export manufacturing

Strong proficiency in Microsoft Office (particularly Excel) and a working knowledge of ERP systems.

Strong Excel skills required

Experience with SAP or an ERP system a plus

Benefits

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

M3

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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