Sr Manager, Enterprise Servicing

PayPal Inc. • Lansing, MI • 3h ago

The CompanynnPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. nnWe operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.nnWe offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. nnOur beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.nnJob Summary:nThe Sr. Manager, Enterprise Servicing (Global Strategic Accounts, GSA) provides strategic leadership, coaching, and operational oversight to a team of Enterprise Servicing Managers (ESMs), ensuring proactive and reactive support for merchants. This leader empowers their team to deliver effective issue resolution within established SLAs, champion merchant servicing excellence, and strengthen account health across their assigned portfolio. The Sr. Manager is accountable for both people leadership and operational outcomes, fostering a culture of accountability, growth, and continuous improvement within the GSA organization.nnJob Description:nnEssential Responsibilities: nn Oversee the development and implementation of service initiativesn Ensure alignment with organizational goals and objectivesn Lead a team of service professionals and provide guidance on service issuesn Collaborate with stakeholders to address client needs and enhance service deliveryn Monitor and report on service performance and effectivenessnnExpected Qualifications:nn 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.nnAdditional Responsibilities & Preferred Qualifications:nn Lead, coach, and develop a high-performing team of Enterprise Servicing Managers (ESMs), providing regular feedback, career development support, and performance management.n Create an inclusive and collaborative team environment that supports learning, accountability, and professional growth.n Oversee daily team operations to ensure timely and effective support across inbound and outbound servicing interactions.n Ensure operational excellence in SLA compliance, ticket resolution, cas

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