Customer Service Representative

Robert Half • Fallbrook, CA • 3d ago

Description

We're hiring a friendly, patient, and solutions-driven Customer Service Representative who enjoys helping people and creating positive experiences. In this role, you'll become a trusted resource for clients as they navigate questions, service needs, and product-related inquiries. We're looking for someone who genuinely cares about problem-solving and understands the importance of communication done with accuracy and empathy. As part of a supportive and collaborative team, you'll have the opportunity to make a significant impact on client satisfaction and long-term customer relationships. If you enjoy a role where each interaction matters and no two days feel exactly the same, this could be a wonderful fit.

Key Responsibilities:

Respond to customer calls, emails, and messages in a professional and timely manner.

Document all customer interactions and maintain accurate account information.

Troubleshoot basic issues and escalate more complex concerns to the appropriate department.

Provide product/service information and guide customers through processes.

Follow up on open tickets to ensure resolution and positive customer experience.

Support internal teams by relaying customer needs and feedback.

Requirements

2+ years of customer service experience.

Strong communication, problem-solving, and people skills.

Reliable and able to remain calm in fast-paced situations.

Comfortable with CRM systems or willing to learn.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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