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Customer Service / Inside Sales Rep (Onsite)
Operations (https://jobs.concentrix.com/job-search/?category=Operations)
Location
Lake Mary, Florida, United States Of America
Language
English
Apply Now (https://concentrix-usa.talkpush.com/site/campaigns/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NjA/apply?1=1&source=concentrixCareerWebSite)
Summary
Customer Service / Inside Sales Rep (Onsite)
Description
JOB DESCRIPTION
This full-time Customer Service / Inside Sales Rep position is a "seasonal" opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, you'll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," " Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an on-site Customer Service / Inside Sales Rep (Concierge), you will:
Actively listen to the customer's concern and put their goals first
Understand and identify needs quickly and accurately
Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
Guide customers through the entire decision process and ensure successful transitions to tax professionals
Follow up with leads to encourage completion of their tax filing journey
Actively contribute feedback to help improve the Concierge program
Deliver expert customer experiences...with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include:
Must have a high school diploma or equivalent
1-2 years of consultative sales experience required (sales through service)
1 year of customer service experience required
Excellent relationship-building and communication abilities
Proficiency in fast-paced multi-tasking, relationship management
Highly motivated by results and recognition
Achieve revenue targets through strategic account management and upselling opportunities
Some tax knowledge is helpful but not required
Luxury, Concierge or "care" experience preferred (travel planner, real estate, social worker, case worker, etc.)
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary for this position is $28/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries may vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
Sales Incentive program
Paid Training
Lucrative employee referral bonus opportunities
DailyPay enrollment option to access pay "early," when you want it
Health and Wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listedhere (https://www.concentrix.com/advisor-positions/) .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf)
Spanish
To request a reasonable accommodation please clickhere (https://www.concentrix.com/reasonable-accommodation/) .
If you wish to review the Affirmative Action Plan, please clickhere (https://www.concentrix.com/affirmative-action/) .
