Workforce Development Manager

Goodwill Industries of South Central Ohio, Inc. • Chillicothe, OH • 1d ago

Essential Duties:
Oversee the workforce development team, ensuring billing is done accurately and timely and services are provided to participants timely, efficiently, and effectively in accordance with Goodwill of South Central Ohio polices, the Goodwill workforce development manual, and Opportunities for Ohioans (OOD) rules in effect.
Build and maintain a good rapport with the workforce team, businesses with which we work (including Goodwill's retail management), and OOD to assure the success of participants and programs.
Assist the Missions Coordinator in interviewing and hiring competent, dedicated members of the workforce team, and improving the workforce program to meet the needs of participants in our eight-county region.
Promote Goodwill within the community to enhance its public image and to obtain support for the furtherance of our mission. Demonstrate commitment to the highest standards possible in relationships with internal and external associates.
Responsibilities:
Keep employees informed of events, activities, and changes affecting their employment.
Assist in the formation and direction of the workforce program. Oversee all workforce programs including PRE-ETS and RFP (when available).
Train new Employment Specialists.
Assist in administering all rehabilitation programming including staff scheduling, service coordination, and program involvement.
Maintain standards and documentation as required to retain CARF accreditation. This includes maintaining complete records on all assigned participants in case records files in a secure and confidential manner.
Work cooperatively with the Missions Coordinator to maintain all invoicing records for services performed by the workforce development team.
Maintain awareness of current and innovative methods, techniques and ongoing trends in vocational rehabilitation and share them with the workforce development team.
Manage the department's budget in concert with the Missions Coordinator and track information required for CARF and OOD.
Conduct audits quarterly of invoices prepared by Employment Specialists to ensure their integrity.
Oversee and work with the Job Coaches to ensure Summer Youth, Community Based Assessments, and on-the-job supports are done efficiently and effectively.
Know, keep up with, and ensure the team is meeting OOD requirements. Build relationships with OOD staff.
Monitor all services provided by the workforce team to ensure compliance under the workforce development manual.
Monitor all employment specialists to ensure they are meeting monthly budget goals.
Monitor quality of services by conducting unplanned visits monthly.
Complete the Ohio Department of Developmental Disabilities 8-hour provider training annually and any other required training.
Take on caseloads when an Employment Specialist is out long-term or is terminated.
Maintain confidentiality.
Follow all Goodwill of South-Central Ohio policies and procedures.
Other duties as assigned.
Qualifications:
Exceptional analytical and decision-making skills.
Ability to work with all @types of people, especially those with disabilities. A self-starter who can work independently and as a team player. Able to deal with stressful situations.
Ability to communicate clearly and accurately by phone, email, and in person.
Good organization and time-management skills.
Demonstrated proficiency with computers and software programs, such as Excel, Word, and cloud-based software. Ability to quickly learn software used by Goodwill, such as Paycom, VR, and BID.
Demonstrated proficiency with a smartphone and apps, especially for training purposes.
Pleasant personality and neat appearance.
Will be subject to the company's random drug testing procedures, for cause, and after accidents.
Must pass a Goodwill-approved criminal background check and not appear on

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