Summary The Advanced Medical Support Assistant for Women's Health (AMSA-WH) is assigned to the VA Sierra Nevada Health Care System (VASNHCS) Community Care (CC) Service to perform a full range of duties related to eligibility, preferences, scheduling, provider interaction, and customer service. CC Service is committed to the delivery of accessible, efficient, cost-effective, value-based, high-quality care. Responsibilities Major duties and responsibilities include but are not limited to: Works collaboratively in an interdisciplinary CC delivery model Coordinates with both VA and community providers to effectively support continuity of care Schedules, cancels, and reschedules patient's CC appointments Enters CC authorizations for mammograms, OB referrals, fertility and other women's services provided via CC Develops and maintains effective and efficient communication with the patient, community providers and other agencies (e.g., community medical facilities) Develops and manages a tracking system for mammogram results to ensure proper and timely reporting of results, post appointment follow-up care, and clinical documentation, tests, etc. Sequences work to meet team and patient needs Enters appropriate information into the Computerized Patient Record System (CPRS); Performs administrative follow up actions, shares information, and collaborates with the team to assure continuity of care Educating community providers about shared patients and care coordination. Schedules CC clinic appointments using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options; Complies with mandatory training requirements for the outpatient scheduling process, support WH-PACT (Patient Aligned Care Team) by ensuring providers are in compliance with reporting requirements while ensuring the patient receives timely scheduling resulting in better outcomes Uses established business rules to schedule appointments for Veterans with community providers and enters authorization for care delivered in a community setting Works collaboratively with the CC Nurses, Specialty Care teams, and Facility staff Complies with the mandatory training requirements for the outpatient scheduling processes, ensures all appointments are scheduled timely, assures provider and patient desired dates and preferences are met Utilizes a global knowledge base to provide timely and appropriate telephone caller referral and/or problem resolution Serves as the coordinator of incoming telephone calls, receives a wide range of inquiries, utilizes administrative systems knowledge to identify patient/caller needs, practices independent decision-making, coordinates care needs, assists in scheduling appointments and directs problem resolution as appropriate Acts as patient advocate, and attempts to resolve patient needs to the best of their ability within their designated role Work Schedule: Full Time - Monday- Friday, 8:00am - 4:30pm Telework: Available - AD-HOC Virtual: This is not a virtual position. Functional Statement #: 654-08392F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience: Six (6) months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR; Education: One (1) year above high school, OR; Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation [only applicable to current VHA employees who are in this occupation and meet the criteria]). You will be rated on the following Knowledge, Skills, and Abilities based on your application for this position: Please make sure that each is addressed in detail in the body of your resume. GS-6 Grade Determinations: In addition to the Basic Requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates for Advanced Medical Support Assistant GS-6: a. Experience: One year of experience equivalent to the GS-5 grade level. In addition to one year of specialized experience equivalent to the GS-5 MSA, candidates must demonstrate all the KSA's below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical healthcare process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient healthcare portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA *Preferred Experience: 1 year experience navigating electronic medical records system. 1 year experience providing customer service to internal and external customers in the healthcare field. Familiarity with medical terminology. Familiarity with Microsoft Office programs, to include Outlook, Teams, Excel, Word, and SharePoint. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-06. Physical Requirements: This is primarily a sedentary position. See VA Directive and Handbook 5019 Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Education There is no education substitution at this grade level. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
