Account Manager (Collector)

Casey Auto Group • Newport News, VA • 3h ago

Casey Auto Group is seeking an Account Manager (Collector) to join our team at Auto Credit of Virginia! The Account Manager (Collector) plays a critical role in managing and resolving delinquent customer accounts. This position requires a skilled professional who can effectively communicate, negotiate, and work proactively to secure payments, ultimately bringing accounts to a current status while maintaining positive customer relationships and adhering to all regulatory guidelines. Essential Duties and Responsibilities The following duties are core to the success of this position: Communication and Outreach: Initiate contact with delinquent customers through a variety of channels, including phone calls, emails, text messages, written letters (including form letters), and field calls. Confer with customers to determine the reason for overdue payments, review the terms of their contract, and proactively work to bring loans to a current status. Account Management and Reporting: Accurately record and document information regarding the customer's financial status and the complete history and status of all collection efforts. Sort and file/scan correspondence related to the account's portfolio. Notify the Collections Manager if a customer fails to respond to communication attempts or efforts. Administrative and Coordination Tasks: Coordinate repossession activities and correspond with the Collections Manager regarding potential credit extensions or loan modifications. Assist the Insurance and Title Clerk with collection efforts focused on customers whose insurance policies have been canceled. Required Qualifications and Skills Experience: Intermediate experience in debt collections (auto loans, credit cards, accounts receivable) is strongly preferred. Education: High School Diploma or equivalent. Skills: Exceptional verbal and written communication skills, with a proven ability to negotiate and persuade effectively. Proficiency in data entry, record keeping, and Microsoft Office Suite (Word, Excel). Strong organizational skills and meticulous attention to detail. Ability to handle sensitive information and difficult conversations with professionalism, empathy, and strict adherence to privacy laws. Knowledge of the Fair Debt Collection Practices Act (FDCPA) is a significant advantage. Why Join Our Team? At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Compensation & Schedule Pay starts at $13.00 per hour plus monthly commissions. This position averages $47,000-$50,000 annually. Full-Time Schedule: Monday-Friday, 9:00am-6:00pm, and every other Saturday 9:00am-2:00pm. (The weeks that you work on a Saturday, you'll likely have a Monday or Tuesday off). Weekly paychecks. Comprehensive Benefits Medical, Dental, and Vision Insurance FSA/HSA/LPFSA Prescription drug coverage HealthJoy App - company-paid healthcare navigation tool Employee Assistance Program 401(k) with company contribution upon eligibility Short- and Long-Term Disability Legal Resources coverage & ID Protection Work-Life Balance Vacation & Holiday pay Employee Perks Employee referral bonus programs Employee parts & service discounts * Discounted gym memberships to OneLife & YMCA APPLY NOW! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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