What We Offer
The Head of AI Product Strategy & Development for Novant Health's Institute for Innovation & AI (II&AI) is a pioneering role at Novant Health and in the healthcare industry overall. Artificial Intelligence (AI) solutions have been decades in the making - with recent advancements in AI usefulness, access, affordability, and safety now making it possible for AI to drive substantial impact in healthcare. Toward these goals, the Novant Health Institute for Innovation & AI continuously strives toward the mission and vision to drive innovative yet responsible AI-native solutions that create meaningful and measurable impact for Novant Health's patients, clinicians, and health system operations. The II&AI Head of Product Strategy & Development (HPSD) is a key leader to make this happen.
Reporting to and partnering with the II&AI executive leader, the HPSD will leverage their proven product leadership expertise to focus relentlessly on customer needs and champion II&AI's "north star" product vision and ongoing execution strategy. You will work extensively with data, market analyses, patients or user researchers, clinicians, executives, data scientists, AI technology professionals, and operations leaders to define the problems, opportunities, objectives, and desired outcomes that II&AI products address. Working backwards from the target outcomes, you'll drive definition and development of the product capabilities and features that are most effective and feasible, while constantly pushing the envelope toward strategic innovation and forward-thinking approaches. And you will coach and guide a team of Product Managers, Product Designers, Program Managers and other product team members in the "product operating model" to deliver measurable impact and outcomes that collectively accomplish II&AI's mission, vision, and strategy.
What You'll Do
Essential Funtions:
Overall, the II&AI Head of Product Strategy & Development (HPSD) is responsible for ensuring the "So What?" for all innovation and Artificial Intelligence (AI) product investments that we make. This includes having a crisp and clear view of the "Who? What? and Why?" for all of our product investments (i.e., What problems are we solving? For whom specifically? Why does that matter, what are the expected outcomes, how will we measure impact, what is the impact, and what are we doing about the results?). These responsibilities are both directly as well as by leading all II&AI Product Teams (Product Managers, Product Designers, Tech Leads, Developers, etc.) in the effective practice of the product operating model to design and deliver effective AI-native solutions, including:
Lead Product Discovery - Own and drive the customer Working Backwards process, product design tenets, short- and long-term objectives, and product discovery artifacts (e.g., vision, strategy, problem/opportunity statement, addressable market, target outcomes, success metrics, target capabilities, and high-level feature requirements), including customer and market feedback, competitive analysis, and business metrics to inform direction.
Lead Product Vision & Strategy - Including all aspects of the product's "North Star", investment model or pro forma, innovation and experimentation approaches, and commercialization framework when applicable.
Lead Product Planning & Development - Including which customer goals and target outcomes are included in a given product release (i.e., for the Minimum Lovable Product, and then Releases thereafter), expected capacity projections and SLOs/SLAs, pricing or chargeback models, and cross-functional dependencies. Own product development prioritization.
Lead Collaboration with Development & Technical Teams - Including incorporation of engineering innovations and opportunities, helping the technical team make tradeoffs based on product objectives and target outcomes, providing QA/testing verification and final feature sign-off, and confirming launch readiness of each product release.
Lead Product Launch - Own each product launch plan including what value is being delivered in a given product release, for who, when, and why. Own customer- and stakeholder-messaging (e.g., Launch Announcements and Press Releases), ensure customer and operational readiness, and coordinate the successful release of the product and all supporting teams, processes, and services.
Lead Product Operations - Including monitoring and response to product performance metrics, customer feedback, continuous improvement needs, and business growth.
Lead Product Performance & Business Reporting - Track and analyze trends for essential product performance metrics on an ongoing basis. Own publishing and team reviews of product performance reports on a weekly basis. Lead monthly, quarterly, and annual reviews with stakeholders. Have a data-driven opinion of the "So What?" regarding II&AI's product performance metrics and impact, including next steps based on the results so far.
What We're Looking For
Education: 4 Year / Bachelors Degree, required. Minimum of a Bachelor's Degree required in Data Science, Health Informatics, Statistics, Engineering, Computer Science or similar field.
Experience:
Minimum 15+ years in Technology Development roles
Minimum 7+ years in Healthcare Industry
Minimum 5+ years in Product Leadership (managing product teams)
Minimum 5+ years operating in the SVPG framework or substantially similar outcomes-driven product operating model
Minimum 3+ years delivering products in AI, Data Science, and/or Advanced Analytics
Additional Skills (required): New company/organization creation, transformation leadership, business analysis, user-centered design / design thinking, product development, change management, budget management, and team leadership experience required. Strong technology skills and experience delivering cloud-native and AI-related products required.
Additional Skills (preferred): Ability to travel to Novant leadership meetings as needed (approximately 1-2 times per year).
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
131591
