Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Specialist Sr, within PNC's AMG Operations Fees organization, you will be based in Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office. Some responsibilities may be performed remotely, at the manager's discretion. This role goes in-office to the Cleveland, OH location at a minimum of twice per month, at this time.
Core hours for this role are Monday - Friday, 7:30 am EST - 4:00 pm EST.
An Operations Specialist Sr typically begins the day by organizing work that arrived after the previous day's 1:30 PM deadline that were not completed the day prior. Each day includes managing assigned daily tasks, which outline specific responsibilities, while balancing additional work that comes in throughout the day and covering for colleagues who are out of the office. A daily huddle occurs at 9:30 AM, followed by processing tasks.
Once processing is complete, the expectation is to move into verification and review peers' work as you progress in the role. Beyond core responsibilities, the role may involve fee recalculations, updating procedures, and participating in training.
This position is in the Fee Unit which is responsible for calculating and processing the fees for the services provided by the Asset Management Group for both Institutional and Wealth Management Clients. These fees comprise a large portion of the annual AMG Revenue. The team also calculates the fees that are due to the co-trustees on applicable accounts.
The primary work set of this position will be setting up new accounts, coding the accounts with fee schedules, fee cycles, effective dates, fee schedule rates and ranges and ensuring the accounts have been set up correctly for the calculation of Market Value, Income and Transaction based fees. The Team is also responsible for maintaining existing accounts as directed by the Line of Business and updating coding in multiple systems.
Team members calculate and prorate fees using Microsoft Excel and/or Revport and are responsible for closing accounts, documenting all work in Microsoft OneNote and posting the fees in the system. Each team member is responsible for verifying the processing and calculations for other team members, researching and handling fee related questions via email or phone with the Line of Business.
The ideal candidate will have a high attention to detail along with critical thinking skills, analytical skills, intermediate to advanced Excel skills (formulas, queries, v-lookups, index matches, tables), problem solving skills, the ability to continually multi-task and re-prioritize, organizational skills to meet deadlines, effective communications skills and be comfortable interacting with individuals across many departments and hierarchies. Prior fund accounting, sub-accounting, securities or trust experience is highly desired but not required.
System wise, aside from Revport, you will work out of Siebel, and/or AMTrust.
We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of AMG Operations
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions.
Ensures the appropriate materials, documentation and capacity are available to complete transactions.
Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
Competencies
Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures
Work Experience
Roles at this level typically require a university / college degree with
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $37,000.00 - $63,500.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 12/11/2025, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\CCPA\Privacy\Disclosure\Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
