Customer Service Manager

Georgia Pacific LLC • Cincinnati, OH • 22h ago

Customer Service Manager - Corrugated Digital Print
Your Job
Location: Cincinnati, Ohio
Travel: Up to 40% nationwide travel for customer visits, etc.
Georgia Pacific's Corrugated Packaging business is seeking a Customer Service Manager to join our Hummingbird digital print division. In this role, you will have responsibility for the Customer Service team and assist with supply chain as needed, driving operational excellence through strategic supplier partnerships and innovative solutions that support business growth and customer success. This position sits on the leadership team and is critical to our success.
Our Team
Hummingbird is a Georgia-Pacific business transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands. Backed by the scale and stability of Georgia Pacific, Hummingbird operates within a Principle Based Management culture that empowers employees to grow their careers by leveraging their unique skills and contributions. This position offers the opportunity to influence supply chain strategy and customer service performance while contributing to the continued expansion of a rapidly evolving business.
What You Will Do
Provide leadership and direction to the Customer Service team (team of 4), ensuring accurate order entry, ERP system management (Plex), and continuous improvement through automation and process transformation.
Assist with supplier relationships across corrugated and converting partners, developing and negotiating contracts, pricing, and service-level agreements.
Support with supply chain responsibilities for procurement activities including sourcing, quoting, quality oversight, and ensuring suppliers meet on-time, in-full expectations.
Support the division's supply-chain-agnostic strategy by identifying and selecting the best supply chain solutions across internal and external partners.
Partner with leadership and cross-functional teams (sales, operations, production) to ensure alignment on customer commitments and strategic priorities.
Provide insights and recommendations to optimize supplier networks, drive cost savings, and support business growth.
Serve as a key member of the Hummingbird leadership team, contributing to long-term strategy and business planning.
Skills You Will Bring
Ability to build strong relationships and hold suppliers accountable to business standards.
A strategic mindset with the capability to execute tactically.
Strong collaboration and communication skills across all levels of the organization.
Commitment to driving results while fostering a culture of continuous improvement.
Who You Are (Basic Qualifications)
5-10 years of experience in customer service, operations, supply chain or business related role.
Leadership experience with proven ability to manage and develop teams.
Hands on corrugated manufacturing industry experience, including familiarity with corrugating and converting processes.
Strong business acumen with demonstrated negotiation and supplier management skills.
ERP experience (Plex or similar system).
What Will Put You Ahead
Background in digital print or packaging operations.
Process transformation or automation experience.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of though

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