Reference #: R35954
As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.
The ideal candidate must be located on the Southern East Coast near a major airport.
What you will accomplish together with us:
Provide exceptional customer careand build positive relationships with customers
In the event of an issue, you will provide technical support to customers
Tie the workflow to the scheduleto minimizeunnecessary travel. Travel to customers by ground, train, and air transportation as needed
You will provide training to customers on the essential use and operation of Bio Analytics instruments
Performfieldservice,calibration,and installation of complex mechanical systems, and perform preventative maintenanceand field sterilizations
One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
Assist in drafting documentation of process and procedure as required
Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
Regularly, you will be asked to produce timely, accurate, and detailed service reportsand prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to our Ann Arbor, MI, Fremont, CA, andadditionalfacilitiesand sitesfortrainingandconferencesas needed
All other duties as assigned by management
Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA
Lift items that weigh up to 35 Kg
What Will Convince Us:
Associate's degree in engineering or military training certificationsand/or 5+ years of proven field service experience
3+ years of field service experiencein the Bio-Pharmaceutical industry
You can troubleshoot, test,repair,and service technical equipmentwithexcellent mechanical,electrical,and IT skills
You have a valid Driver's License
Proficient with MS Office software, including Outlook, Word, and Excel
We Value:
You can work flexible shifts and adapt to changing work schedules
Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering,or a related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP
LI-remote
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com/career
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
