Retail Supervisor

Goodwill Northern New England • Falmouth, ME • 9h ago

Description

Job Location: Falmouth, ME - $17.00-18.50/hr

Who We Are:

Goodwill's motto is, "a hand up, not a handout." Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option to people in our community at affordable prices.

Our store revenues fund our nonprofit mission to invest in people who need support to achieve their work and life goals. Goodwill NNE's programs include workforce training programs, 22 group homes that support adults with disabilities, community supports for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill you help make these programs possible!

Job Summary:

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity and eager to serve our customers.

Help customers locate merchandise, answer questions, etc.

Relieve sales associates at peak times.

Listen to customer complaints, examine returned merchandise, and resolve problems.

Stocks shelves, counters, bins, and racks with the merchandise.

Processes customer sales using a cash register and other equipment.

Receives donations, provides donation receipts, and assists donors.

Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.

Deposits funds at a bank.

Assists performance management and hiring process (documentation, interviewing, reviews, etc.)

Assists Store Managers with general store management/operations.

Open/close store; secures all store premises, including building, where applicable.

Maintain store premises

Supervise personnel and oversees the training and safety of teammates in the absence of Managers

Ensures best-in-class customer and employee experience

MINIMUM QUALIFICATIONS:

Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience

Mathematical and literacy skills to support job duties

Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Computer literacy to help with job duties

High school diploma, GED, HiSET, or equivalent

A criminal background check that meets agency standards

Valid Driver's License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

Associates Degree

Computer experience, including reporting and excel experience

CPR and First Aid Certification

Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

Medical, Dental, and Vision insurance offered

403(b) retirement plan with Employer Match

Employer Paid Short & Long Term Disability

Employer-paid Life Insurance

Generous Paid Time Off Plan

Paid Holidays

30% Employee discount at Goodwill stores in ME, NH & VT

Exceptional career growth opportunities

Discount on personal cell phone plans

Local community discounts

Caring coworkers/team that supports you!

Qualifications

Skills

Required

Cashiering: Intermediate

Customer Service: Advanced

Supervision: Intermediate

Preferred

Ability to multitask: Intermediate

Performance Management: Some Knowledge

Interviewing: Some Knowledge

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Loyal: Shows firm and constant support to a cause

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Peer Recognition: Inspired to perform well by the praise of coworkers

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School Diploma/GED or better

Licenses & Certifications

Required

Drive. Lic. - Class C

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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