Account Manager (Break Bulk) - Houston, TX

Watco Companies L.L.C. • United States, United States • 2d ago

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs.

Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco (https://www.youtube.com/watch?v=QQwRouo2A04) .

Here's what you can expect from Watco:

Outstanding culture recognized by Forbes and Newsweek

Competitive compensation and benefits (https://www.watco.com/benefits/)

Paid on-the-job training with peer trainers

Leadership and development programs offered through Watco University

Career advancement opportunities

Account Managers manage daily account transactions and serve as the primary point of contact between clients and internal teams to ensure accurate communication and smooth operations. My responsibilities include shipment documentation, inventory oversight, issue resolution, and operational decision-making, all while maintaining confidentiality and adapting to shifting priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES?

Facilitate and coordinate the daily transactions requested by our accounts.

Develop and maintain clear communication with each account to understand their needs, directions and special requirements. Consistently strive to exceed the expectations of your accounts.

Prepare documents for inbound entry into GPIT TOS(s) & provide to Customer Service Representative.

Decision making responsibility regarding operations and financial regarding that vessel.

Review account releases for outbound shipment entry into GPIT TOS(s).

Generate spreadsheet reports, if needed.

Maintain a thorough knowledge of accounts' current on hand inventories.

Review account complaints and where appropriate, develop and respond with both cause and corrective action.

Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco in answering questions, resolving difficulties and communication business status.

Maintain confidentiality with all accounts.

Possess a thorough understanding of the terminals' operating capabilities and processes.

Maintain communication with external accounts & internal stake holders (ops, billing, leadership, etc.)

Must be able to work under pressure to meet deadlines.

Ability to adjust to changing operating conditions and work with a team.

Performs Other responsibilities as assigned.

QUALIFICATIONS?

High school diploma or GED required; further education and experience is preferred.

Strong written and verbal communication skills.

Organizational skills with attention to detail.

Ability to collect, track, and analyze substantial amounts of data.

Strategic problem-solving abilities

KNOWLEDGE, SKILLS, AND ABILITIES

Motivating and leading account executives effectively.

Working closely with internal departments to ensure they're meeting clients' needs.

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