Manager ProServices - Retail Operations

Lowe's • Mooresville, NC • 4h ago

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to manage the customer service systems, and to lead the system strategy to ensures that field and store service teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements and leading the forward-thinking strategy for CRM systems and road map delivery. This role ensures the effective delivery of the sales strategy for Lowe's pro-services.

What you will do

Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met

Manages cross-functional teams in the effective implementation of roadmaps for CRM system enhancements

Collaborates with IT and Finance to forecast the project budget needed to complete system enhancements

Communicates with cross functional teams to ensure the fast and accurate delivery of integral sales data reports

Serves as a subject matter expert for Pro-CRM system and pro-customer data needs on large enterprise initiatives

Leads cross functional teams on defect resolution initiatives to ensure the operational effectiveness of CRM systems

Collaborates with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution

Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers' needs and are highly adopted

Required Qualifications

Bachelor's degree in MIS, Economics or related field or equivalent experience

3 year's experience in a large sales organization experiencing managing CRM systems

Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition

Strong user experience/design sense, with a record of building great products

Preferred Skills/Education

Experience in Omni-channel retailing or b to b sales

Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise space

Experience presenting to executive leadership and handling sensitive customer escalations

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

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