Private Banking Service Specialist II

Huntington National Bank • Birmingham, MI • 2h ago

Description

Brief Description: Provides first line sales and service support for Private Banking Clients. Partners with one or more Private Bank Relationship Managers to support the sales process and deliver exceptional service model to high net worth clients.

Detailed Description

Private Banking Service Specialist II is responsible for the day to day activities and interaction between the client and Huntington in terms of establishment, documentation, maintenance and servicing of the relationship, including but not limited to: personal and business deposit accounts, consumer lending and mortgages.

Works directly with the client and/or relationship manager to obtain related applicant and financial information or other documentation (i.e. trust documents, insurance policies, business documents, etc.) needed for new accounts or loans and servicing requests. May advise clients on the best account options for their needs.

Makes routine decisions in the absence of an officer.

May attend client or prospect meetings, presentations and events with an officer or independently.

Responsible for processing consumer loan requests; prepares and submit overrules. Service Specialist II has more in depth understanding of product options, guidelines, pricing and credit policy. Closes loans as needed without banker present.

Services customers by providing detailed information on specific accounts and building rapport. Responsible for identifying, researching, analyzing and resolving complex problems with accounts.

Cross sells bank products and services including referring customers to appropriate personnel and scheduling appointments for bankers.

Assist relationship managers with managing their pipelines, including: submitting referrals, entering opportunities, managing stages and tasks, etc.

Service Specialist II is responsible for processing customer transaction requests (consumer and commercial). Additionally, will complete related audits and tasks (when applicable) such as: cashier's check audits, cash audits, ordering cash, alarm testing, key audits, etc.

Maintains up to date knowledge and may train others on products, services, departmental systems and related technology, policies and procedures. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Participate in identifying issues of concern and keeping department management informed as needed.

Other duties include answering telephones, filing and maintaining documentation.

Basic Qualifications:

High School Diploma

3 or more years banking experience

Preferred Qualifications:

Will obtain notary license

Bachelor degree preferred

Microsoft Suite Proficient

Very strong interpersonal skills

Excellent in customer service, highly motivated, focused and goal oriented

Must have excellent written and verbal communication skills, including professional grammar and demeanor

Strong organizational skills with attention to detail, planning and follow-up

Is able to work independently

Administrative support experience within financial service industry preferred

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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