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General Function:
Senior Digital Product Designers work across the Digital, Design & Innovation organization and collaborate with other designers, Product Owners, developers, stakeholders and other cross-functional partners to bring the future of Fifth Third Bank to life. Reporting to the Lead Digital Product Designer, the Senior Product Designer is an advocate for design thinking and user-centered approaches within an Agile environment.
In this role, the Senior Digital Product Designer is responsible for designing and user testing best-in-class digital experiences that are simple, flexible, delightful and secure. The position requires a designer with a proven track record of designing complex interactions that are simple to navigate, while using and contributing to a shared enterprise design system. Additionally, this role will help lead user-centered discovery and evaluative design research processes, as well as create information architectures, design patterns and proto@types that provide engaging experiences across devices.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position acts as the liaison between the Risk, Audit and Analytic teams. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.
Essential Duties and Responsibilities:
Research, concept and design intuitive digital product experiences that simplify complex functionality.
Lead collaborative working sessions such as design thinking, story mapping and design sprints.
Create recommendations in the form of site maps, user flows, wireframes and interaction-based proto@types.
Advocate and guide user research activities, including usability testing and heuristic evaluations.
Collaborate with a multi-disciplinary team to advocate user needs, as well as understand business goals and technical capabilities, to drive customer-centric strategies forward.
Work with development through implementation to ensure the desired user experience is carried through.
Contribute to process improvements and change management, evangelizing user centered design and forward-thinking experiences.
Provide mentorship to interns/co-ops and new team members.
Ideal candidate for this role is highly encouraged to find ways to cultivate and share knowledge and best practices with peers and collaborators.
Supervisory Responsibilities: None
Knowledge, Skills & Ability Required:
BA or Certification in Design with a focus on user experience, interaction design, communications design or related field
3 or more years of experience in a field that directly or readily translates to the responsibilities of this role
A portfolio of work that demonstrates a professional caliber of a skill related to the function of this role
Ability to own and articulate design decisions
Basic understanding of agile product development
Strong written and verbal communication skills
Exposure and/or training in Design Thinking principles and methodologies is advantageous
Identifies new opportunities by creating bonds of trust with team members, customers, and clients
Identifies opportunities for necessary/impactful changes and actively drives appropriate designs
Mentors across team in development and technical skills, as well as Design & Innovation methods
Demonstrates passion and focus on the total holistic customer experience, including all five senses.
Works iteratively. Decides and acts appropriately when all available information may not be possible to obtain. Makes small, informed decisions and course correct as a result of feedback to those decisions.
Innate curiosity and drive to understand the "why" behind customer problems
Understanding of analytics tagging and experience measurement methods a plus
Proficiency with prototyping tools such as Figma, and the Adobe Creative Suite
Expertise in usability, accessibility and responsive design best practices
Senior Digital Product Designer (Contractor Conversion)
Total Base Pay Range 69,800.00 - 143,100.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Chicago, Illinois 60606
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
