Customer Service Representative

Aston Carter • Lake Forest, CA • 11h ago

Job Title: Customer Service Coordinator

Job Description

We are seeking a dedicated Service Coordinator to act as the primary point of contact for customers, coordinating field service activities and ensuring smooth execution of requests. The role involves managing customer service inquiries with precision, delivering service estimates or job quotations promptly, and tracking ongoing work orders. Effective communication through updates in the portal or via direct communication, navigating Microsoft CRM and ERP platforms, and generating reports while balancing multiple assignments in a fast-paced environment are key aspects of this role.

Responsibilities

Coordinate and manage field service activities as the primary customer contact.

Accurately intake, log, and manage customer service inquiries.

Provide timely service estimates or job quotations.

Track and update ongoing work orders, keeping customers informed.

Utilize Microsoft CRM and ERP platforms to manage customer data.

Generate and maintain reports while handling multiple tasks.

Essential Skills

Knowledge of ERP or CRM systems, particularly Navision.

A minimum of 1 year of experience in administrative, clerical, or customer support roles.

Proficiency in Microsoft Office Suite.

Experience with order processing and scheduling.

Additional Skills & Qualifications

Experience in service administration and customer service.

Strong administrative and clerical skills.

Familiarity with Microsoft Dynamics and project coordination.

Work Environment

Our work environment is dynamic and growth-oriented, reflecting a culture of honesty, loyalty, and investment in people. The company recently expanded to a larger facility, supporting its growth trajectory. The position offers significant internal growth opportunities, with a structured progression plan from entry-level to management roles. The workspace is designed in a pit-style/cubby seating arrangement, allowing close collaboration among team members. The schedule requires flexibility, with start times ranging from 6 AM to 8 AM to accommodate both East and West Coast coverage. Employees work onsite four days a week, with the option to work from home on Fridays. Initial training is conducted 100% in-office, lasting between two to six weeks, depending on individual progress.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Dec 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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