Customer Service Agent

DSV AIR & SEA INC • Canal Winchester, OH • 24min ago

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area:
Customer Service
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all @types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Canal Winchester, Robinette Way
Division:Solutions
Job Posting Title: Customer Service Agent - 104556
Time Type: Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES
Labor and Training Management:
Reports inconsistencies or problems to Supervisor or Operations Manager.
Manages order flow to ensure daily requirements are fulfilled.
Coordinates special warehouse projects.
Key resource for personnel needing assistance.
Responsible for locking and securing the facility as scheduled or required.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control documentation
Will assist in forklift operation and certification for new and existing associates.
Direct the operations of the CSR team to achieve prescribed objectives.
Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours.
Assist Supervisor in maintaining the level of employees consistent with a productive workforce.
Participate in establishing work schedules.
Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
Assist the Supervisor in ensuring that all associates handle product according to all prescribed quality procedures and guidelines.
Customer Service
Respond to all requests (internal and external) in a courteous, professional, and timely manner
Coordinate all inbound and outbound activity for assigned accounts
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure pr

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